Fendi Client Advisor

Fendi is a renowned luxury fashion brand known for its exceptional craftsmanship, quality materials, and creativity. The company is part of the Fashion & Leather Goods business group and operates globally, offering a wide range of luxury products.

1. Lead individual sales and achieve performance targets and KPIs.
2. Engage in upselling, cross-selling, and multiple selling across all product categories.
3. Strengthen customer relations and nurture a loyal Fendi customer base using appropriate CRM tools.
4. Manage customer service quality to meet customer expectations with a professional and personalized approach.
5. Operate the retail management system for stock transfers, payments, stock inquiries, and customer database input.
6. Support inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines.

1. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship skills.
3. Organization, professionalism, and self-confidence.
4. Strong customer service skills.
5. Computer skills and retail management system knowledge.
6. Goal-oriented approach and multitasking abilities.
7. Strong knowledge and/or interest in the Fashion/Luxury Industry.
8. Fluent in English.

Minimum 3 years of experience in Fashion/Luxury Sales.

Bachelor’s Degree or equivalent is preferred.

The position is based in London, offering a dynamic and luxurious work environment at Fendi's Heathrow location.