Fendi Client Advisor

Fendi is a renowned luxury fashion brand known for its high-quality products and exceptional customer service. The company is part of the Fashion & Leather Goods business group and operates globally, offering a wide range of luxury items.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines.
4. Build and maintain client books and follow through with client concerns and inquiries.
5. Assist with special requests such as repairs, special orders, and returns.
6. Adhere to all store policies and procedures.
7. Participate in stocking/restocking of the store.
8. Use POS system and other software accurately.
9. Acquire product knowledge and company information.
10. Maintain a professional appearance and follow dress code standards.
11. Perform regular store maintenance functions.
12. Assist in maintaining visual standards.
13. Maintain open communication with store management and peers.
14. Be a positive role model representing the brand.
15. Participate in training new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards.
18. Follow health and safety guidelines.

1. Minimum 3 years’ experience, luxury retail preferred
2. Strong drive for results; goal-oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes up to 10lbs
9. Minimum High School Diploma
10. Organizational and strong digital literacy required
11. Flexible availability, including nights, weekends, and holidays

1. Excellent communication
2. Customer service
3. Sales proficiency
4. POS system usage
5. Organizational skills
6. Digital literacy

Minimum 3 years of experience, preferably in luxury retail.

Minimum High School Diploma

Full-time position with opportunities for career growth and development.

The role is based in Costa Mesa, California, at South Coast Plaza. Fendi fosters a collaborative and dynamic work environment, emphasizing professional growth and brand representation.