Fendi Client Advisor

Boston USA

Wednesday, January 29, 2025

Fendi, a distinguished name in the realm of luxury fashion, is part of the illustrious LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.

1. Achieve all critical metrics and CRM requirements for Client Advisors.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all store guidelines, policies, and procedures.
4. Build and maintain client books, addressing client concerns and inquiries to enhance relationships and drive business.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking and restocking activities.
7. Utilize POS system and other software accurately, updating customer databases.
8. Acquire and maintain comprehensive product knowledge and company information.
9. Stay informed about company news and competitive landscape.
10. Maintain professional appearance and adhere to Fendi's dress code and grooming standards.
11. Perform regular store maintenance functions as needed.
12. May be responsible for opening and closing the store, including conducting morning team meetings.
13. Assist in maintaining visual standards as directed by VM, corporate, and management.
14. Foster open communication and positive relationships with store management, peers, and other company personnel.
15. Serve as a positive role model, representing the brand appropriately.
16. Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in ready-to-wear (RTW) is preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum of a High School Diploma.
10. Organizational skills and strong digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Sales and clienteling expertise
2. Effective communication
3. POS system proficiency
4. Product knowledge acquisition
5. Team collaboration
6. Organizational skills
7. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, demonstrating a strong drive for results and goal-oriented mindset.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Fendi fosters a culture of creativity and excellence, where employees are encouraged to innovate and contribute to the brand's legacy of luxury. The workplace environment is collaborative and dynamic, with a strong emphasis on professional growth and maintaining the highest standards of customer service.