Fendi Client Advisor

Atlanta • USA

Sunday, December 8, 2024

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH conglomerate, renowned for its portfolio of prestigious brands. As an employer, Fendi is committed to excellence, innovation, and the cultivation of talent within a dynamic and inclusive work environment. The brand offers unparalleled opportunities for professional growth and development, fostering a culture where creativity and craftsmanship are celebrated.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to store policies and procedures.
4. Build and maintain client books; manage client concerns and inquiries.
5. Assist with special requests including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire and maintain product knowledge and company information.
9. Maintain a professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions as needed.
11. Open/close the store as required, including conducting morning team meetings.
12. Assist in maintaining visual standards as directed by VM, corporate, and management.
13. Maintain open communication and positive relationships with management and peers.
14. Serve as a positive role model representing the brand appropriately.
15. Participate in training new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready-to-Wear (RTW) is preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Ability to lift boxes weighing up to 10 lbs.
9. Minimum High School Diploma.
10. Strong organizational skills and digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. CRM expertise
4. Product knowledge acquisition
5. Team collaboration
6. Organizational skills
7. Digital literacy
8. Communication skills

A minimum of 3 years of experience in luxury retail is preferred.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH group.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and craftsmanship. The workplace environment is collaborative and inclusive, with a focus on personal and professional growth.