Cheval Blanc Butler Service Manager

Paris • France

Thursday, December 19, 2024

Cheval Blanc, a distinguished member of the LVMH group, is renowned for its unique, personalized, and modern approach to luxury hospitality. Since 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon, the Seychelles. Cheval Blanc is committed to nurturing talent and providing an environment where employees can excel and showcase their abilities.

1. Oversee and organize the work of the Butler teams, ensuring the delivery of Cheval Blanc's signature in-room service and personalized guest experiences.
2. Collaborate closely with the Reservations department to prepare guest stays.
3. Propose personalized signature welcomes according to guest VIP levels.
4. Ensure the execution of special guest requests, including preparation of gifts, welcome notes, and F&B orders.
5. Guarantee the proper preparation of apartments in accordance with Cheval Blanc service standards.
6. Coordinate with all hotel services, including Housekeeping, Carte Blanche, and Concierge, to ensure the quality of guest experiences.
7. Anticipate guest needs, providing sincere and targeted assistance and advice.
8. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
9. Manage guest complaints, proposing and implementing solutions in line with Cheval Blanc Paris procedures.
10. Ensure guest safety and comfort.
11. Ensure accurate completion of guest CARDEX according to hotel procedures.
12. Drive revenue through upselling and cross-selling.
13. Promote all hotel services, including apartments, restaurants, bars, spa, and excursions.
14. Propose developments for signature products/services to enhance guest satisfaction and loyalty.
15. Ensure effective communication of guest-related information to all hotel services and management.
16. Develop and implement service management procedures to ensure reliability and customer satisfaction.
17. Recruit, train, and manage staff, organizing work schedules and ensuring compliance with labor laws.
18. Manage optimal supply of materials for workstations and storage areas.
19. Report any 'abnormal' situations concerning client or colleague safety to management.

1. Hotel management experience required
2. Proficiency in Microsoft Office and Opera
3. Fluency in English and French
4. Proficiency in a third language is appreciated

1. Excellent interpersonal skills
2. Strong customer service orientation
3. Empathy and anticipation skills
4. Attention to detail and organizational skills
5. Flexibility and adaptability
6. Team spirit

Minimum 3 years of relevant experience in luxury hospitality.

The position offers a stimulating work environment, a 13th-month salary after one year, 50% reimbursement of health insurance, access to LVMH private sales after six months, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris fosters a culture of excellence and personal growth, encouraging employees to surpass expectations and delight guests. The company values its ambassadors and provides a nurturing environment where talents are recognized and developed. Employees are empowered to realize their potential and contribute to a unique luxury experience.