Cheval Blanc Butler Service Manager

Paris France

Thursday, December 19, 2024

Cheval Blanc, part of the LVMH group, offers a unique, personalized, and modern luxury hospitality experience. Since 2006, Cheval Blanc has expanded to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. The company is committed to revealing the human potential of its talents, providing them with the keys to realize and reveal themselves.

1. Prepare guest stays in collaboration with the Reservations service.
2. Propose personalized signature welcomes based on guest VIP levels.
3. Supervise special guest requests for apartments, including gifts, welcome notes, and F&B orders.
4. Ensure apartments are prepared according to Cheval Blanc service standards.
5. Oversee butler services such as flowers, valet service, wardrobe installation, and more.
6. Ensure the quality of Cheval Blanc experiences in coordination with hotel services.
7. Anticipate guest needs and provide sincere and targeted assistance.
8. Maintain excellent relationships with guests with confidentiality and discretion.
9. Manage complaints and propose solutions in line with Cheval Blanc Paris procedures.
10. Ensure guest safety and comfort.
11. Ensure proper completion of guest CARDEX according to hotel procedures.
12. Develop revenue through upselling and cross-selling.
13. Promote hotel services including apartments, restaurants, bars, spa, and excursions.
14. Propose developments for signature products/services to enhance guest satisfaction.
15. Ensure proper dissemination of guest information to all hotel services and management.
16. Develop and follow management procedures to ensure service reliability and customer satisfaction.
17. Ensure compliance with reception standards and management procedures.
18. Monitor service performance indicators such as customer satisfaction and revenue.
19. Recruit, train, and manage staff, organizing work and schedules.
20. Oversee daily and operational supervision of the butler teams.
21. Ensure compliance with labor legislation within the service.
22. Manage optimal supply of materials at workstations and in reserves.
23. Inform management of any 'abnormal' situations regarding client or colleague safety.

1. Hotel experience required
2. Fluency in English and French
3. Proficiency in a third language appreciated

1. Proficiency in Microsoft Office and Opera
2. Excellent interpersonal skills
3. Customer service and hospitality skills
4. Empathy and anticipation
5. Attention to detail and organization
6. Availability, flexibility, and adaptability
7. Team spirit

Minimum 3 years of hotel experience required.

Pleasant and stimulating work environment13th month salary after one year of service50% reimbursement of health insuranceAccess to LVMH private sales after 6 monthsNumerous internal training opportunitiesSocial worker assistanceSecure bicycle and scooter parkingCompany Uber account for late-night commutes80% reimbursement of transportation costsProvided and laundered work attireMeals provided at the staff restaurantInternal mobility opportunities within Cheval Blanc and LVMH after 2 years

Cheval Blanc Paris is dedicated to revealing the human potential of its talents, offering a fulfilling career in a stimulating environment. Located in Paris, the company values its ambassadors and provides opportunities for personal and professional growth.