Burberry Client Advisor

Burberry is a British luxury fashion house recognised globally for its iconic outerwear, ready-to-wear, leather goods and accessories. As an independently listed heritage brand with a strong retail and digital presence, Burberry blends craftsmanship and contemporary design; employment typically emphasises high service standards, product expertise and a commitment to brand presentation.

1. Deliver exceptional, personalised client service and develop long-term client relationships through proactive clienteling and follow-up.
2. Achieve and exceed individual and store sales targets and KPIs through consultative selling, upselling and appointment conversion.
3. Manage in-store client appointments, private viewings and personal shopping experiences to the brand's standards.
4. Maintain accurate client records and sales activity in the CRM; leverage client data to drive repeat business and personalised communications.
5. Operate point-of-sale systems, process transactions and ensure cash-handling and reconciliation comply with store procedures.
6. Support visual merchandising and maintain product presentation, stock replenishment and inventory integrity on the shop floor.
7. Collaborate with the store team on promotions, events and product launches while adhering to brand compliance and loss-prevention protocols.

1. Proven track record in luxury retail or premium fashion sales; demonstrable achievement against sales targets.
2. Strong interpersonal skills with the ability to build rapport and trust with high-net-worth clients.
3. Polished presentation, professional demeanour and deep product knowledge across luxury apparel and accessories.
4. Organised, proactive and able to manage a variable schedule including evenings and weekends as required by retail operations.
5. High school diploma or equivalent; vocational training in retail, fashion or hospitality is advantageous.

1. Clienteling and relationship management
2. Consultative selling and upselling
3. CRM usage and data-driven follow-up
4. Point-of-sale (POS) operation and transaction processing
5. Visual merchandising and floor presentation
6. Stock control and inventory accuracy
7. Strong verbal communication and active listening

Typically 2+ years of experience in luxury or premium retail sales with proven results in client acquisition, retention and meeting sales targets.

High school diploma or equivalent; vocational training or certificates in retail, fashion, or hospitality preferred.

The workplace culture at Burberry emphasises refined client service, attention to brand heritage and collaborative teamwork in high-performance retail environments. Employees are expected to combine commercial acumen with a strong sense of style and meticulous attention to presentation.