Bvlgari Watch Technical Competence Center Manager

Neuchâtel • Switzerland

Monday, December 9, 2024

Founded in Rome in 1884, Bvlgari has established itself as a symbol of Italian excellence, seamlessly blending tradition with modernity. Drawing from its rich history, Bvlgari creates bold designs and vibrant creations that distinguish it as a unique brand. As part of the LVMH group, this heritage house expresses its jewelry and watchmaking roots through perfumes, accessories, and hospitality. Based in Switzerland, the Watch and Perfume divisions offer employees an authentic and exciting environment with excellent career opportunities. Excellence, enthusiasm, and passion are the guiding principles.

1. Supervise a team of watchmakers, jewelers, and polishers in the Neuchâtel workshop.
2. Ensure timely, quality, and cost-effective delivery of repairs, including VIP services and subcontracted after-sales services.
3. Collaborate with Operations to maintain and ensure the availability of High-End watches.
4. Identify and analyze recurring defects to implement short, medium, and long-term action plans.
5. Drive continuous improvement of services, considering budgets and proposing client solutions in terms of timelines, quality, and technical communication.
6. Work closely with Customer Service to optimize client responses and with logistics to ensure long-term product reparability.
7. Develop solutions for re-industrialization or replacement of depleted components, enhancing the brand through restoration and maintenance of historical watches.

1. Watchmaker or engineering background with strong workshop management experience, ideally in after-sales service.

1. Client-oriented with the ability to manage complex situations and find effective solutions.
2. Strong technical understanding with problem-solving skills executed with patience and serenity.
3. Perseverance and pursuit of excellence to manage operational priorities, emergencies, and strategic issues simultaneously.
4. Excellent relational and communication skills.
5. Proficiency in French and English (B2 level); knowledge of Spanish is an advantage.

Minimum 5 years of relevant experience.

The role offers an authentic and exciting work environment with excellent career opportunities within the prestigious LVMH group.

Bvlgari embodies a culture of excellence, enthusiasm, and passion, fostering an environment that values tradition and innovation. The company offers a dynamic workplace where employees are encouraged to pursue career growth and development.