Balenciaga Customer Service Coordinator

Paris • France

Friday, July 4, 2025

Balenciaga, a venerable name in luxury fashion, was founded by Cristóbal Balenciaga in 1917. Renowned for its avant-garde designs and uncompromising standards, the brand has been a cornerstone of the fashion industry. As part of the Kering Group since 2001, Balenciaga continues to influence global fashion trends with its innovative ready-to-wear collections, iconic leather goods, and accessories. Under the creative direction of Demna since 2015, the brand remains at the forefront of modern fashion.

1. Lead and manage a team of order entry, retail, and wholesale managers.
2. Ensure daily operational oversight, providing feedback and developing team skills to enhance proactivity.
3. Process and monitor orders according to a strict schedule aligned with collection timelines.
4. Understand and respond to customer inquiries, effectively resolving issues.
5. Collaborate with the team to regularly define priorities to meet customer demands.
6. Prepare and manage regular performance reports in alignment with defined objectives and share insights with management.
7. Analyze customer feedback and satisfaction data to identify areas for improvement.
8. Support management in identifying weak signals and propose solutions.

1. Experience in customer service or sales administration and project management.

1. Bilingual proficiency in English; Italian is advantageous.
2. Proficiency in MS Office, SAP, and associated reporting tools.
3. Comfortable in an agile environment, with strong organizational and autonomous working skills.
4. Positive mindset and attention to detail.

Previous experience in customer service or sales administration, with a focus on project management.

Join a passionate and dynamic team within a growing international environment. Balenciaga is committed to fostering professional development within the brand and the Kering Group. Managers are encouraged to build high-performing teams dedicated to excellence, and employees are supported to reach their full potential in a stimulating and fulfilling work environment.

Balenciaga is committed to diversity within its teams, believing that diversity in all its forms enriches the workplace and enhances the customer experience. The company is dedicated to equal opportunity and selects talent based on skills and brand values, aiming to support each employee's success.