Tiffany & Co. Director of CRM and Client Insights

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the LVMH Group, a global leader in high-quality products. As an employer, Tiffany & Co. offers an environment that fosters creativity and innovation, providing employees with the opportunity to work with some of the most iconic designs and products in the world. The brand is committed to excellence and seeks individuals who share this passion for luxury and craftsmanship.

1. Lead global client analytics, defining behavioral insights, lifetime value logic, and acquisition/retention strategies.
2. Own all client and CRM business intelligence, establishing global dashboards and driving consistent reporting.
3. Oversee digital tracking to ensure data accuracy and compliance for engagement and behavioral metrics.
4. Define and govern client data business rules, including segmentation, targeting logic, and Client 360 taxonomy.
5. Develop and execute the global CRM strategy, encompassing segmentation logic, audience frameworks, and omnichannel personalization.
6. Manage CRM activation, including evergreen programs and predictive activation rules for AI-driven scores.
7. Lead the global channel strategy for email, SMS, and push notifications, ensuring content alignment with brand campaigns.
8. Drive GenAI content innovation for CRM messaging, ensuring adherence to Tiffany’s luxury tone and legal standards.
9. Act as the primary CRM partner for Retail Client Development, providing strategic insights and support.
10. Define CRM requirements for Clienteling App integration, ensuring seamless data flow and experience continuity.
11. Collaborate with Digital Product to define the CRM technology roadmap.
12. Lead and develop a high-performing team of CRM managers, targeting specialists, and BI/insights analysts.
13. Champion a global culture of data literacy, client-centricity, and continuous improvement in CRM capabilities.
14. Drive cross-functional collaboration and alignment with key stakeholders across Marketing, Creative, Digital Product, Retail, and Data teams.

1. 12–15+ years in luxury CRM, personalization, client insights, or business intelligence.
2. Expertise in Salesforce Marketing Cloud or equivalent platforms.
3. Strong analytical skills and experience with AI-assisted content generation.
4. Excellent cross-functional leadership with Retail, Digital Product, Creative, Marketing, and Data teams.
5. Strong knowledge of data privacy regulations such as GDPR and CCPA.

1. Leadership in CRM and client insights.
2. Strategic thinking and analytical skills.
3. Proficiency in CRM platforms like Salesforce Marketing Cloud.
4. Cross-functional collaboration and communication.
5. Understanding of data privacy regulations.

A minimum of 10 years in luxury CRM, personalization, client insights, or business intelligence is required.

The hiring range for this position is $150,000 to $212,000, with eligibility for a bonus. The salary offered will depend on the candidate's relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. is renowned for its commitment to excellence and innovation, fostering a workplace culture that values creativity, collaboration, and a passion for luxury. Employees are encouraged to contribute their unique talents and perspectives, ensuring the brand remains at the forefront of the luxury jewelry industry.