Tiffany & Co. Client Development Manager
Join Tiffany & Co. in Hong Kong as a Client Development Manager, driving client strategies and enhancing brand loyalty in a luxury setting.
Overview
Tiffany & Co., a member of the LVMH Group, is renowned for its exquisite jewelry and luxury goods. As a prestigious employer, Tiffany & Co. offers a dynamic environment that values creativity, craftsmanship, and innovation, providing employees with opportunities to work with some of the most iconic designs and collections in the world.
Role & Responsibilities
- Adapt and execute the Global Client Development strategy for the Hong Kong market.
- Collaborate with stakeholders to enhance brand loyalty and drive sales growth.
- Design and implement high-touch client experiences tailored to local expectations.
- Lead the Client Development Roadmap with a comprehensive approach.
- Utilize data to develop strategies for client acquisition, retention, and engagement.
- Empower Client Advisors to build long-term client relationships.
- Foster collaboration with key stakeholders to support client development initiatives.
- Manage the Client Development budget to optimize resource allocation.
- Enhance retail actions and tools to improve client acquisition and loyalty.
- Establish KPIs to measure the success of client development programs.
- Lead and mentor a high-performing Client Development team.
- Promote a culture of personalization and client obsession across the retail network.
Qualifications
- 8+ years in luxury retail, client development, or client experience leadership.
- Strong understanding of retail/store operations.
- Proven project management skills in fast-paced environments.
- Experience in leading and developing high-performing teams.
- Strong analytical skills and budget management experience.
- Deep understanding of client behaviors and market dynamics.
- Excellent communication and interpersonal skills.
Skills
Experience
A minimum of 8 years in luxury retail, client development, hospitality, or client experience leadership roles, with a strong understanding of retail operations.
Workplace
This position is based in Hong Kong, Hong Kong, China. Cerulean lists 5 open roles in Hong Kong, including 1 posted recently. The broader Hong Kong area accounts for 237 active listings on Cerulean. In China as a whole, Cerulean currently features 1.802 open positions, with 18 posted this week.
Culture
Tiffany & Co. fosters a culture of elegance and innovation, where employees are encouraged to cultivate creativity and craftsmanship. The brand is committed to providing an enriching work environment that emphasizes client-centricity and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Customer Experience Manager», «Client Engagement Manager», «Customer Development Manager», «Client Strategy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.