Prada Client Advisor

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and creativity.

1. Ensure an exceptional and memorable luxury customer experience, prioritizing client needs and expectations.
2. Serve as a Brand Ambassador, conveying and promoting Prada's philosophy and values to clients.
3. Achieve individual and team sales targets, acting proactively to provide superior service in-store and online.
4. Exceed KPI goals, ensuring the highest quality of sales and customer service.
5. Demonstrate extensive knowledge of products, Prada's history, culture, and DNA.
6. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to advise customers effectively.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize digital tools to offer a comprehensive luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Comply with company procedures on operational guidelines, security, cash activity, inventory, logistics, and reporting.
15. Foster open communication and teamwork, contributing to a positive work environment and embracing diversity and inclusion values.

1. Experience within a luxury or premium brand environment.

1. Understanding of luxury customer service.
2. Experience in building long-lasting client relationships.
3. Ability to work both independently and collaboratively.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Candidates should have prior experience in a luxury or premium brand, with a strong understanding of luxury customer service and relationship building.

The role offers an opportunity to work in a creative and international environment, fostering professional growth. Prada Group is committed to diversity and inclusion, ensuring equal opportunities for all.

Prada Group values creativity, curiosity, and excellence, fostering an inclusive work environment that celebrates diversity. The company is dedicated to providing equal opportunities and building a respectful workplace for all employees.