Piaget E-Business Specialist, Europe

Piaget is a Swiss maison renowned for high jewellery and luxury watchmaking, operating within the Richemont Group. The brand combines artisanal craftsmanship with refined aesthetics and a global retail and digital presence, offering opportunities to work at the intersection of heritage luxury and contemporary digital commerce.

1. Drive online revenue and conversion across Piaget's European e‑commerce footprint through merchandising, promotions and category management.
2. Own product content management, digital merchandising and catalogue quality to ensure brand-compliant presentation and accurate product data across channels.
3. Manage relationships with platform partners, marketplaces and third‑party service providers; coordinate local launches and promotional calendars across European markets.
4. Monitor and analyse commercial and digital KPIs (traffic, conversion, AOV, retention) to identify opportunities and report performance to regional and HQ stakeholders.
5. Collaborate with marketing, CRM, supply chain and IT to align digital campaigns, inventory availability and fulfilment for optimal customer experience.
6. Support UX optimisation, A/B testing and site personalisation initiatives in partnership with agencies and internal digital teams.
7. Ensure pricing, VAT/compliance and local regulatory requirements are applied correctly across markets and channels.

1. Bachelor’s degree in Business, Marketing, E‑commerce or a related discipline; advanced degree preferred.
2. Demonstrable experience managing e‑commerce operations for a consumer brand, preferably within luxury goods, watches or jewellery.
3. Strong analytical capability with proven experience using digital performance metrics to drive commercial decisions.
4. Excellent stakeholder management and project coordination skills across cross‑functional and multi‑market teams.
5. Commercial mindset with attention to brand standards and customer experience; adaptability to fast‑paced digital initiatives.

1. E‑commerce platform experience (Magento / Salesforce Commerce Cloud or equivalent)
2. Google Analytics (GA4) and digital performance measurement
3. Google Tag Manager and basic web tagging concepts
4. Advanced Microsoft Excel; experience with reporting tools (Power BI/Tableau) advantageous
5. Content management and product information management (PIM) familiarity
6. Basic HTML/CSS understanding and affinity with UX optimisation
7. Experience with CRM and email marketing platforms

Typically 3–5 years of progressively responsible experience in e‑commerce or digital commerce roles, with a record of managing online sales or digital operations across multiple European markets. Prior exposure to luxury or premium retail sectors is highly desirable.

Bachelor’s degree in Business, Marketing, Digital Commerce or equivalent; postgraduate qualification in digital marketing or e‑commerce is a plus.

Piaget combines a heritage of haute joaillerie and watchmaking with a creative, detail-oriented workplace culture. Employees operate within a collaborative, cross-disciplinary environment that values craftsmanship, aesthetic excellence and global brand stewardship under the Richemont umbrella.