Guerlain Beauty Consultant

Guerlain is a historic French luxury house specialising in perfume, skincare and make-up and operates within the Perfumes & Cosmetics division of the LVMH group. The brand is renowned for its heritage, craftsmanship and focus on elevated client experience across global retail counters and boutiques.

1. Proactively sell Guerlain products and meet or exceed individual sales targets through persuasive, consultative selling.
2. Cross-sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).
3. Deliver personalised luxury service including product demonstrations and flash make-overs; confidently explain product benefits and overcome objections.
4. Initiate customer contact both on-counter and through traffic-stopping techniques; identify, reformulate and satisfy client needs to build long-term loyalty.
5. Maintain in-depth product knowledge and educate clients about the Guerlain range and brand heritage.
6. Achieve service quality KPIs, including Mystery Shopping targets.
7. Participate in merchandise management and visual standards in line with corporate guidelines; monitor stock levels and report discrepancies to the Counter Manager.
8. Complete assigned operational and administrative duties, adhere to company and store policies, and collaborate with store management and department store colleagues.

1. Immaculate personal presentation and a manner that reflects luxury brand standards.
2. Excellent verbal communication and interpersonal skills with a strong client-focus.
3. Proven selling ability or demonstrable aptitude for consultative retail sales.
4. Practical knowledge of cosmetics and basic make-up application; able to perform product demonstrations.
5. Tenacious, results-oriented attitude with a willingness to go the extra mile to develop business and client relationships.
6. Availability to work the advertised part-time schedule (18 hours per week), including retail peak times such as weekends.

1. Luxury retail sales
2. Make-up application and demonstration
3. Clienteling and relationship building
4. Cross-selling and upselling
5. Merchandise management and visual standards
6. Stock monitoring and inventory reporting
7. KPI-driven performance orientation
8. Customer service excellence

Entry-level (Beginner). Prior experience in beauty or luxury retail sales is desirable but not mandatory; demonstrable make-up or product knowledge and a customer-facing background are advantageous.

Guerlain cultivates a heritage-led, detail-oriented workplace that values craftsmanship, elegance and elevated client service. As part of the LVMH family, the brand emphasises excellence in presentation and a shared commitment to delivering a distinguished luxury retail experience.