Tiffany & Co. Retail Support Coordinator Intern

Milan Italy

Monday, January 20, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and unparalleled craftsmanship. As part of the LVMH conglomerate, Tiffany & Co. benefits from the rich heritage and innovative spirit that defines the group. The brand is committed to fostering a dynamic work environment that encourages creativity and excellence, providing employees with opportunities to grow and excel in their careers.

1. Analyze data to create key assets for retail strategies within various markets.
2. Provide weekly and monthly retail-oriented dashboards to support the Retail Director, Retail Team, and Store Managers in monitoring teams and targets.
3. Serve as the key-user for internal tools within the cluster, conducting monthly training sessions for retail teams on new features and improvements.
4. Coordinate clienteling reporting and support tools to ensure data capture, frequency, and retention KPIs are met.
5. Collaborate with the market's Retail Team to cultivate a high-performance clienteling culture and develop programs to enhance customer loyalty and lifetime value.
6. Assist the Retail Learning Manager in identifying learning action plans to maximize clienteling and selling skills, thereby elevating the client experience.
7. Engage in fieldwork within boutiques to support daily activities related to the implementation of Retail & Operations projects.

1. Previous experience in retail, both on the field and at headquarters.
2. Good understanding of retail store processes and procedures.
3. Previous experience in data analysis.
4. Desire to grow in a dynamic environment.
5. Strong networking skills with the ability to build rapport quickly.
6. Flexibility to travel within the cluster (Italy, Spain, Turkey).
7. Fluency in English; proficiency in Italian is a plus.

1. Data analysis and interpretation
2. Retail operations and strategy
3. Clienteling and customer relationship management
4. Training and development
5. Networking and relationship building
6. Flexibility and adaptability

Minimum of 5 years in a retail environment, with experience in both field and headquarters roles.

The internship offers a comprehensive learning experience in a prestigious luxury brand, with exposure to various facets of retail operations and strategy. Interns will have the opportunity to work closely with experienced professionals and gain valuable insights into the luxury fashion industry.

Tiffany & Co. prides itself on a culture of excellence, innovation, and inclusivity. The brand fosters an environment where creativity and collaboration are encouraged, and where employees are empowered to contribute to the brand's legacy of luxury and elegance. As part of the LVMH family, Tiffany & Co. is committed to sustainability and ethical practices, ensuring a positive impact on both people and the planet.