Tiffany & Co. Retail and Training Coach

Doha • Qatar

Wednesday, May 14, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. benefits from the resources and prestige of a global leader in luxury goods. The company is committed to fostering a culture of excellence and innovation, providing its employees with opportunities to grow and excel in a dynamic and supportive environment.

1. Partner with store leaders and retail teams to observe, monitor, and coach to ensure high sales and service standards.
2. Develop leadership skills of store management through on-the-job coaching and follow-up.
3. Create Tiffany Brand Ambassadors knowledgeable about the brand and products with a strategic approach to selling and client development.
4. Monitor daily client interactions and provide feedback on strengths and areas for improvement.
5. Identify store opportunities through observation, sales dashboards, and NPS scores.
6. Create and implement store learning and coaching plans with individual targets.
7. Monitor and coach sales teams on individual targets, offering solutions to performance gaps.
8. Establish regular check-ins with store leadership on coaching progress and opportunities.
9. Track coaching conversations and update training records in the LMS.
10. Lead by example to support a culture of coaching and feedback.
11. Partner with store leadership to structure and participate in motivational learning sessions.
12. Facilitate training to support business objectives and organize impactful onboarding for new hires.
13. Prepare monthly training calendars and map out learning solutions based on observations and business objectives.

1. Minimum 5 years of relevant experience in retail coaching or training roles.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Proficiency in developing strategic sales approaches.
4. Ability to analyze sales data and identify improvement areas.
5. Experience in facilitating training sessions and onboarding processes.

A minimum of 5 years in retail coaching or training roles, preferably within the luxury sector.

The role offers a supportive environment with opportunities for professional growth and development within a globally recognized luxury brand.

Tiffany & Co. fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and elegance. The company values diversity and inclusivity, creating a welcoming and dynamic workplace.