Tiffany & Co. Client Development Manager

Tiffany & Co., a storied name synonymous with beauty, romance, and the iconic Blue Box, is a symbol of excellence in the luxury industry. As part of the LVMH Group, the world's largest luxury conglomerate, Tiffany & Co. offers unparalleled opportunities to be part of a legacy that has defined style and celebrated love stories since 1837.

1. Lead the Regional Client Development strategy utilizing qualitative retail insights and data-driven results.
2. Collaborate with Regional CRM to manage and optimize the retail clienteling program and establish market KPIs.
3. Partner with store leadership to develop and execute local client strategies based on client segmentation.
4. Define and champion annual Clienteling targets in collaboration with Global Client Development.
5. Activate client strategies across Omnichannel, Retail Excellence, and Client Relations teams.
6. Build local activations to increase client and prospect recruitment, focusing on new client acquisition.
7. Refine 1:1 client targeting strategy to ensure effective outreach and message delivery.
8. Lead and champion the 1:1 clienteling strategy, maximizing outreach conversion rates.
9. Create local initiatives to acquire new clients and retain existing ones.
10. Drive qualitative client information in the database, ensuring accuracy and quality in data capture.
11. Build and animate the client development network, fostering best practice sharing.
12. Deliver training presentations and conduct ongoing training support and coaching.

1. 8+ years of experience in Client Development or CRM management, preferably in luxury retail or hospitality.
2. Strong analytical skills and experience with CRM software such as Salesforce, Cegid, and PowerBI.
3. Ability to use data to identify opportunities and translate them into action plans.
4. Experience managing and influencing cross-functional teams.
5. Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
6. Superb project management expertise, including multi-tasking, prioritization, and organization skills.

1. Analytical skills
2. CRM software proficiency
3. Data-driven decision-making
4. Cross-functional team management
5. Communication and interpersonal skills
6. Project management skills

Minimum 10 years of experience in a related field, with a focus on client development or CRM management in luxury retail or hospitality.

College/university degree, MBA is a plus.

As part of the LVMH Group, employees enjoy access to a wide range of benefits, including professional development opportunities and a dynamic work environment.

Tiffany & Co. fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to make a meaningful impact and contribute to the brand's legacy of luxury and elegance.