Tiffany & Co. Retail Ambassador

Tiffany & Co. is a renowned luxury brand known for its exquisite designs, romantic ideals, and iconic Blue Box. With a legacy spanning over 180 years, Tiffany & Co. is committed to excellence in craftsmanship, timeless design, and corporate sustainability.

1. Welcome all clients warmly and courteously to create an exemplary luxury experience.
2. Use storytelling to share knowledge of the World of Tiffany and inspire clients.
3. Deliver a knowledgeable and curated experience for every client.
4. Attend to the needs of clients while greeting and directing them throughout the store.
5. Engage in bespoke conversations to discern client needs and partner them with the appropriate Client Advisor.
6. Support hospitality, tours, and selling events through various means including door coverage and elevator operation.
7. Act as a concierge to ensure clients have the best experience in Milan.
8. Manage floor waiting lists and execute efficiencies to support the in-store experience.
9. Communicate potential service issues to management in a timely manner.
10. Share client interactions and brand impressions with management.
11. Foster collaboration and work effectively in a team environment.
12. Support company initiatives and demonstrate agility with change.

1. Minimum of 2 years of retail, luxury retail, or relevant client-related experience.
2. Fluency in Italian and English is mandatory.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Authorization to work in Italy.

Beginner

The role is based in the new Tiffany Flagship in Milan, where employees are expected to embody the brand's values and deliver the Tiffany Experience to every client.