Tiffany & Co. Brand Ambassador

Milan • Italy

Tuesday, January 14, 2025

Tiffany & Co., a renowned name synonymous with beauty, romance, and the iconic Blue Box, is a symbol of excellence in the luxury industry. With a heritage spanning over 180 years, Tiffany has established a legacy of exquisite designs and romantic ideals. As part of the LVMH group, Tiffany & Co. is committed to recognizing and rewarding excellence in service, craftsmanship, and corporate sustainability.

1. Welcome clients warmly to create an exemplary luxury experience that enhances service and sales.
2. Utilize storytelling to share knowledge of the Tiffany brand and inspire clients.
3. Deliver a knowledgeable and curated experience for every client interaction.
4. Greet and direct clients throughout the store, ensuring Tiffany standards are met.
5. Engage in bespoke conversations to elevate the in-store experience and discern client needs.
6. Support hospitality, tours, and selling events through various roles including door coverage and elevator operation.
7. Act as a concierge to ensure clients have the best experience in Milan.
8. Manage floor waiting lists and execute best practices to enhance in-store efficiency.
9. Communicate potential service issues to management promptly.
10. Share client interactions and brand impressions with management.
11. Foster collaboration and thrive in a team environment.
12. Support company initiatives and demonstrate agility in adapting to change.

1. Minimum of 2 years of experience in retail, luxury retail, or relevant client-related fields such as hospitality or museums.
2. Fluency in Italian and English.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Authorization to work in Italy.

1. Exemplary customer service and interpersonal skills.
2. Strong storytelling and communication abilities.
3. Ability to work collaboratively in a team environment.
4. Adaptability to change and support of company initiatives.

A minimum of 2 years in retail, luxury retail, or a client-facing role in hospitality or similar industries is required.

Employees are part of a prestigious brand known for its commitment to excellence and sustainability, with opportunities for professional growth within the LVMH group.

Tiffany & Co. fosters a culture of excellence, where employees are encouraged to deliver the Tiffany Experience with passion and commitment. The company values collaboration, innovation, and a dedication to sustainability, creating a dynamic and rewarding workplace environment.