Tiffany & Co. Client Experience Manager

Milan • Italy

Wednesday, February 12, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. continues to uphold its legacy of innovation and excellence. The brand offers a dynamic and inspiring work environment where employees are encouraged to contribute to its storied heritage while shaping its future.

1. Serve as a Tiffany brand ambassador, embodying company values and standards.
2. Manage guest welcome and waiting times efficiently, ensuring a seamless experience.
3. Lead the Ambassador team to deliver exceptional service in coordination with the F&B team.
4. Support store business objectives with a strong commercial mindset while ensuring guest satisfaction.
5. Implement clienteling strategies and liaise with headquarters on CRM and events.
6. Establish and maintain strategic relationships with clients and peers.
7. Stay informed about local and international events to enhance client experiences.
8. Deliver unparalleled service and uphold luxury etiquette standards.
9. Act as a role model, providing guidance and inspiration to the Ambassador team.
10. Ensure compliance with Tiffany and LVMH operational procedures and standards.
11. Foster an inclusive and supportive team environment.
12. Inspire clients and peers through authentic brand storytelling.
13. Embrace new challenges and celebrate innovation in working methods.

1. Minimum 5-7 years of experience in luxury retail or client-related fields such as hospitality.
2. Proven sales and clienteling expertise in an omnichannel luxury environment.
3. Passion for luxury retail, with a preference for jewelry experience.
4. Strong communication and influencing skills.
5. Service-oriented with knowledge of luxury etiquette.
6. Experience in deploying retail strategies and clienteling initiatives.
7. Digital proficiency and comfort with omnichannel tools.
8. Flexibility to work non-traditional hours, including weekends and holidays.
9. Authorization to work in Italy.
10. Fluency in Italian and English; additional languages are a plus.

1. Brand ambassadorship
2. Team leadership
3. Clienteling and CRM
4. Commercial acumen
5. Communication and presentation
6. Digital literacy
7. Cultural awareness

A minimum of 5-7 years in luxury retail or a client-related field, such as hospitality, is required.

A college or university degree is preferred.

The role offers a supportive team environment and opportunities for professional growth within a prestigious luxury brand.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity. Employees are encouraged to honor the brand's legacy while contributing to its future through creativity and collaboration. The work environment is dynamic, with a focus on delivering exceptional client experiences and upholding the highest standards of luxury.