Tiffany & Co. Client Development Manager

Tiffany & Co., a member of the LVMH Group, is renowned for its exquisite jewelry and luxury goods. As a prestigious employer, Tiffany & Co. offers a dynamic environment that values creativity, craftsmanship, and innovation, providing employees with opportunities to work with some of the most iconic designs and collections in the world.

1. Adapt and execute the Global Client Development strategy for the Hong Kong market.
2. Collaborate with stakeholders to enhance brand loyalty and drive sales growth.
3. Design and implement high-touch client experiences tailored to local expectations.
4. Lead the Client Development Roadmap with a comprehensive approach.
5. Utilize data to develop strategies for client acquisition, retention, and engagement.
6. Empower Client Advisors to build long-term client relationships.
7. Foster collaboration with key stakeholders to support client development initiatives.
8. Manage the Client Development budget to optimize resource allocation.
9. Enhance retail actions and tools to improve client acquisition and loyalty.
10. Establish KPIs to measure the success of client development programs.
11. Lead and mentor a high-performing Client Development team.
12. Promote a culture of personalization and client obsession across the retail network.

1. 8+ years in luxury retail, client development, or client experience leadership.
2. Strong understanding of retail/store operations.
3. Proven project management skills in fast-paced environments.
4. Experience in leading and developing high-performing teams.
5. Strong analytical skills and budget management experience.
6. Deep understanding of client behaviors and market dynamics.
7. Excellent communication and interpersonal skills.

1. Leadership and team management
2. Project management
3. Analytical and data-driven decision making
4. Budget management
5. Stakeholder engagement and collaboration
6. Excellent communication

A minimum of 8 years in luxury retail, client development, hospitality, or client experience leadership roles, with a strong understanding of retail operations.

Tiffany & Co. fosters a culture of elegance and innovation, where employees are encouraged to cultivate creativity and craftsmanship. The brand is committed to providing an enriching work environment that emphasizes client-centricity and excellence.