Tiffany & Co. Client Care Specialist

Tiffany & Co., a distinguished member of the LVMH group, is renowned for its unparalleled craftsmanship and luxurious jewelry collections. With a legacy dating back to 1837, Tiffany & Co. continues to inspire clients worldwide, embodying a daring vision and entrepreneurial spirit. As part of the LVMH conglomerate, Tiffany & Co. benefits from a global presence and a commitment to excellence, innovation, and sustainability.

1. Deliver exceptional service and results that align with luxury standards and etiquette.
2. Achieve operational excellence KPIs and ensure team compliance with Tiffany and LVMH procedures.
3. Manage the entire in-store repair process, including client interactions and needs analysis.
4. Collaborate with Customer Service and Sales teams to ensure a seamless client experience.
5. Oversee operations, stock management, and transfers, including cycle counts and inventories.
6. Support various payment processes and security measures across omnichannel platforms.
7. Demonstrate professionalism and adaptability, implementing feedback effectively.
8. Embrace new challenges and celebrate innovation in operational practices.
9. Promote a positive and inclusive team culture, fostering collaboration and ambition.
10. Propose improvements to Store Leadership and support the rollout of new operational tools and systems.

1. Minimum 3 years of experience in after-sales or client care within a retail environment.
2. Comprehensive knowledge of merchandising, client service, and administration.

1. Organized, detail-oriented, and efficient with a strong track record in retail operations.
2. Service-oriented with an understanding of luxury etiquette.
3. Proficient in implementing operational tools and processes.
4. Strong interpersonal skills and a collaborative team player.
5. Solution-driven, proactive, and agile in handling ad-hoc requests.
6. Strong analytical skills with proficiency in Microsoft Word and Excel.
7. Fluency in Italian and English; a third language is advantageous.

Minimum 3 years of experience in after-sales or client care within a retail environment, preferably in the luxury sector.

Competitive benefits package including opportunities for professional development within the LVMH group.

Tiffany & Co. fosters a culture of joy, innovation, and inclusivity. Employees are encouraged to honor the brand's rich heritage while contributing to its future success. The company values curiosity, optimism, and a commitment to excellence, creating a collaborative and dynamic work environment.