Tiffany & Co. Client Care Specialist

Milan • Italy

Friday, February 21, 2025

Tiffany & Co., a storied name in luxury jewelry, is renowned for its timeless craftsmanship and dedication to celebrating love. As part of the LVMH group, Tiffany & Co. combines a rich heritage with a forward-thinking approach, offering employees a unique opportunity to contribute to a legacy of excellence and innovation in the luxury sector.

1. Deliver exceptional service and uphold luxury etiquette standards.
2. Achieve store operational excellence KPIs and ensure compliance with Tiffany and LVMH procedures.
3. Manage the entire in-store repair process, including client interactions and needs analysis.
4. Collaborate with Customer Service and Sales teams to ensure a seamless client experience.
5. Implement effective operations, stock management, and inventory processes.
6. Demonstrate professionalism and adaptability, incorporating feedback constructively.
7. Embrace challenges and foster innovation in operational practices.
8. Promote a positive and inclusive team culture.
9. Suggest improvements to Store Leadership and support the rollout of new operational tools and systems.

1. Minimum 3 years of experience in after-sales or client care within a retail environment.
2. Comprehensive knowledge of merchandising, client service, and administration.
3. Familiarity with jewelry products is advantageous.

1. Organized, detail-oriented, and efficient with a strong track record in retail operations.
2. Service-oriented with an understanding of luxury etiquette.
3. Proficient in implementing operational tools and processes.
4. Strong interpersonal skills and a collaborative team player.
5. Solution-driven, proactive, and agile in handling ad-hoc requests.
6. Strong analytical skills with proficiency in Microsoft Word and Excel.
7. Fluency in Italian and English; a third language is a plus.

Minimum 3 years of experience in after-sales or client care within a retail environment.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Tiffany & Co. fosters a culture of joy, innovation, and inclusivity, encouraging employees to honor the brand's heritage while contributing to its future. The workplace is collaborative and dynamic, with a focus on delivering excellence and celebrating creativity.