Tiffany & Co. Client Care Advisor

Milan • Italy

Friday, March 14, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its exceptional craftsmanship and timeless elegance. As part of the LVMH Group, Tiffany & Co. benefits from the global reach and innovative spirit of one of the world's leading luxury conglomerates. The brand is committed to fostering a culture of excellence and creativity, encouraging employees to honor its storied past while contributing to its vibrant future.

1. Manage diverse customer needs including new sales opportunities, client relationship building, after-sales support, and general inquiries within a luxury omni-channel environment.
2. Deliver an exceptional Tiffany Experience by acting as a brand advocate and providing the highest service levels to every client.
3. Build enduring client relationships and inspire loyalty to the brand by creating a warm welcome and providing personal service.
4. Act as a trusted authority, honoring commitments to reduce client effort and resolve issues.
5. Stay informed about product range and regularly refresh product knowledge.
6. Uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction.
7. Work collaboratively to achieve individual and department sales plans using strategic selling skills.
8. Utilize cross-selling and up-selling techniques to maximize customer interaction value.
9. Respond to customer needs efficiently, accurately, and in a timely manner.
10. Display expertise in a multi-system, multi-tasking environment to manage calls and written correspondence.
11. Cultivate and maintain relationships to create a portfolio of relevant clients and execute appropriate client outreach plans.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact center environment.
3. Familiarity with website technology and e-commerce terminology.
4. Flexibility with work schedule from Monday to Sunday.
5. Authorization to work and remain in Italy.
6. Fluency in Italian, English, and Spanish. Additional languages are a plus.

1. Strategic selling skills
2. Emotional intelligence
3. Multi-tasking
4. Customer relationship management
5. Problem-solving

Minimum of 3 years in a sales or service role within a retail or contact center environment.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. fosters a culture of innovation and excellence, where employees are encouraged to be thoughtful, curious, and optimistic. The company values diversity and inclusion, providing a supportive environment where individuals can thrive and contribute to the brand's legacy.