Tiffany & Co. Client Care Advisor
Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its exceptional craftsmanship and timeless elegance. As part of the LVMH Group, Tiffany & Co. benefits from the global reach and innovative spirit of one of the world's leading luxury conglomerates. The brand is committed to fostering a culture of excellence and creativity, encouraging employees to honor its storied past while contributing to its vibrant future.
- Manage diverse customer needs including new sales opportunities, client relationship building, after-sales support, and general inquiries within a luxury omni-channel environment.
- Deliver an exceptional Tiffany Experience by acting as a brand advocate and providing the highest service levels to every client.
- Build enduring client relationships and inspire loyalty to the brand by creating a warm welcome and providing personal service.
- Act as a trusted authority, honoring commitments to reduce client effort and resolve issues.
- Stay informed about product range and regularly refresh product knowledge.
- Uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction.
- Work collaboratively to achieve individual and department sales plans using strategic selling skills.
- Utilize cross-selling and up-selling techniques to maximize customer interaction value.
- Respond to customer needs efficiently, accurately, and in a timely manner.
- Display expertise in a multi-system, multi-tasking environment to manage calls and written correspondence.
- Cultivate and maintain relationships to create a portfolio of relevant clients and execute appropriate client outreach plans.
- Superior communication and interpersonal skills.
- Previous sales or service experience in a retail or contact center environment.
- Familiarity with website technology and e-commerce terminology.
- Flexibility with work schedule from Monday to Sunday.
- Authorization to work and remain in Italy.
- Fluency in Italian, English, and Spanish. Additional languages are a plus.
- Strategic selling skills
- Emotional intelligence
- Multi-tasking
- Customer relationship management
- Problem-solving
Minimum of 3 years in a sales or service role within a retail or contact center environment.
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Tiffany & Co. fosters a culture of innovation and excellence, where employees are encouraged to be thoughtful, curious, and optimistic. The company values diversity and inclusion, providing a supportive environment where individuals can thrive and contribute to the brand's legacy.


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