Tapestry CRM/Customer Engagement Systems Engineer Manager

Tokyo JP

Saturday, January 18, 2025

Tapestry, Inc. is a global house of brands including Coach, Kate Spade New York, and Stuart Weitzman. Known for its commitment to equity, inclusion, and diversity, Tapestry fosters a culture where individuality is valued and creativity is unleashed. The company is dedicated to being innovative and wholly inclusive, supporting employees' ambitions and recognizing their contributions.

1. Identify, analyze, and resolve technical issues related to applications and databases.
2. Provide technical solutions for projects, enhancements, and issue fixes.
3. Manage changes to system configurations systematically and document them effectively.
4. Coordinate with global and local vendors for system support and services.
5. Monitor system performance and address performance bottlenecks.
6. Collaborate with cross-functional teams across regions.
7. Identify opportunities for process improvement.
8. Act as the front line for IT department in store/customer engagement activities.
9. Analyze and understand business requirements related to Customer Engagement Systems in Asia.
10. Lead or participate in projects impacting CRM related applications.
11. Construct deployment plans for stores and ensure smooth handover post go-live.

1. Knowledge of Customer Engagement Systems such as Line, CRM, CDP, SFMC.
2. Strong analytical skills and effective problem-solving abilities.
3. Proficiency in programming languages, scripting, and automation tools.
4. Experience in system analysis, design, and implementation.
5. Retail industry experience preferred.
6. Experience in partnering with business users, IT, and vendors.
7. Strong communication and documentation skills in Japanese and English; Korean is a plus.
8. Knowledge of IT project management.

1. Technical issue resolution
2. System configuration management
3. Vendor coordination
4. System performance monitoring
5. Cross-functional collaboration
6. Process improvement
7. Business requirement analysis
8. Project leadership

Relevant IT engineering work experience in system analysis, design, and implementation, with system integration, troubleshooting, and performance optimization at an international company.

Not specified

The IT organization is regionally structured in Asia, with team members in Japan and China. Tapestry fosters a culture of creativity, inclusion, and innovation, supporting employees' ambitions and recognizing their contributions.