Richemont Social Media and Customer Service Intern

Milan Italy

Friday, January 24, 2025

Richemont, a distinguished leader in the luxury goods sector, encompasses a portfolio of renowned maisons, each with a unique heritage and identity. Serapian, a part of this prestigious conglomerate, is celebrated for its exquisite craftsmanship and timeless elegance. As an employer, Richemont is committed to fostering talent and innovation, providing an environment where creativity and excellence thrive.

1. Manage and ensure global alignment across Serapian's social media profiles, monitoring channels for comments, messages, and trends, and ensuring prompt, professional responses.
2. Schedule, publish, and manage content across social media platforms including Instagram, Facebook, and LinkedIn, and provide monthly performance reports.
3. Ensure alignment between social media channels and the website, and participate in PR events and content production, liaising with creative agencies for content deliverables.
4. Collaborate with the digital department to contribute to copywriting for content captions, product descriptions, newsletters, and customer care management.
5. Support the Omnichannel and Client Experience Manager by nurturing one-to-one client relationships, offering individualized experiences tailored to specific needs.
6. Oversee training and daily operations for online Customer Care agents in key markets, ensuring adherence to Richemont standards and best practices, and manage repair requests from the Serapian website.

1. Bachelor's degree in Marketing, Communications, or a related field.
2. Fluency in English and Italian.

1. Strong understanding of social media platforms and best practices.
2. Excellent written and verbal communication skills.
3. Proficiency in Microsoft Office.
4. Ability to develop and execute creative content strategies.
5. Strong collaboration skills and ability to work effectively with cross-functional teams.
6. Keen awareness of design trends, competition, and innovation within the luxury and digital marketing industry.

No prior experience required, but a passion for the luxury industry and a strong understanding of social media best practices are essential.

Bachelor's degree in Marketing, Communications, or a related field.

Opportunity to gain hands-on experience in digital marketing, communication, and customer relations within a prestigious luxury brand.

Richemont fosters a culture of creativity and excellence, where innovation is encouraged and talent is nurtured. The company values diversity and collaboration, providing a dynamic environment where employees can thrive and contribute to the legacy of its esteemed maisons.