Richemont Learning and Development Manager

Grand Prairie • USA

Tuesday, March 18, 2025

Richemont, a distinguished entity in the luxury goods sector, is renowned for its commitment to diversity and inclusion, fostering an environment where creativity and knowledge thrive. As part of the Richemont Americas division, the company is dedicated to crafting a workforce that mirrors the diversity of its clientele and communities. Richemont is an employer that values talent from varied backgrounds and experiences, ensuring a dynamic and innovative workplace.

1. Onboard new hires, including systems training and proficiency assessments.
2. Promote a culture of continuous learning and talent development.
3. Align training programs with organizational values and behaviors.
4. Collaborate with operational leaders to identify and address training needs.
5. Stay informed on training trends and best practices, particularly for condensed timeframes.
6. Support team and individual training and development.
7. Continuously enhance learning and training practices.
8. Conduct job analysis and skills assessments to identify current and future needs.
9. Leverage data to recommend improvements in training programs.
10. Create and implement training and development plans.
11. Monitor and report on the effectiveness and ROI of training programs.
12. Develop training materials and schedules for onboarding and workshops.
13. Implement development pathways for various competencies.
14. Collaborate with internal staff and external vendors for training delivery.
15. Conduct biannual knowledge checks and skills verifications.
16. Advise on best practices for system, process, and compliance training.
17. Develop and maintain knowledge articles and the knowledge base.

1. Bachelor’s degree or equivalent business experience.
2. 3-5 years of experience in training and facilitation.
3. Experience in a contact center, preferably as a front-line associate, is advantageous.
4. COPC Certification is a plus.
5. Proficiency in multiple languages, including Spanish, French, or Portuguese, is beneficial.
6. Willingness to travel occasionally (<10%).

1. Proficient facilitation and improvisation skills.
2. Expertise in creating micro-learning for complex concepts.
3. Experience with digital tools and applications such as Salesforce Service Cloud, SAP ERP, and Seismic Learning.
4. Working knowledge of adult learning theory and distance learning.
5. Excellent planning, organizational, and time management skills.
6. Strong verbal, written, and presentation skills.
7. Professional and personable interaction with all organizational levels.
8. Client-centric mindset and thrives in a customer-centric environment.
9. High level of discretion and confidentiality.

3-5 years in training and facilitation, with experience in a contact center setting preferred.

Bachelor’s degree or equivalent business experience.

Salary will be negotiated based on relevant skills and experience.

Richemont provides a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Wellness reimbursement, paid time off, and volunteer time off are also offered to support work-life balance and community engagement.

Richemont fosters a culture of diversity and inclusion, where creativity and knowledge are empowered to deliver excellence. The company is committed to reflecting the diversity of its clients and communities, creating a dynamic and innovative workplace.