Richemont Inventory Controller

London • UK

Sunday, March 16, 2025

Richemont is a distinguished leader in the luxury goods industry, encompassing a diverse portfolio of renowned maisons recognized for their craftsmanship and innovation. As part of this prestigious conglomerate, Richemont offers a dynamic and inclusive work environment that values diversity and fosters professional growth. The company is committed to excellence and sustainability, providing employees with opportunities to contribute to the world of luxury fashion and beyond.

1. Serve as the primary contact for Distributor inquiries via email and telephone, ensuring exceptional customer service.
2. Manage order processing with a focus on precision and accuracy.
3. Communicate proactively with Distributors and internal teams to provide real-time updates on orders, anticipate potential issues, and resolve them preemptively.
4. Coordinate reverse logistics and issue credit notes promptly, ensuring a seamless return and quality resolution process.
5. Oversee customs documentation for distributor shipments and manage delivery bookings to customer sites.
6. Track and oversee shipments from multiple locations, ensuring timely delivery and resolution of logistical issues.
7. Report inventory levels at each distributor quarterly.
8. Maintain accurate inventory records by identifying, investigating, and resolving discrepancies.
9. Lead the cycle count validation process, ensuring synchronization between physical stock and system records.
10. Manage non-allocatable inventory efficiently to prevent disruptions in order fulfillment.
11. Oversee the inventory returns process, ensuring timely and accurate data closure.
12. Support pre-inbound processes in cooperation with Warehouse, Outbound Planner, and Production teams.
13. Collaborate with cross-functional teams to enhance efficiency and accuracy.
14. Deliver strategic insights and actionable reports to stakeholders, identifying trends and opportunities for improvement.
15. Suggest and implement enhancements in customer service and inventory management processes.

1. Understanding of logistics operations, including shipping coordination, warehouse workflows, and customs compliance.
2. Strong attention to detail and accuracy in inventory and order processing.
3. Excellent problem-solving and analytical abilities.
4. Ability to work independently and collaboratively with cross-functional teams.
5. Proficiency with inventory management systems, cycle counting methodologies, and WMS platforms such as Softeon and Blue Cherry.
6. Strong communication and customer relationship management skills.
7. Ability to manage multiple tasks and prioritize workload efficiently.

1. Proficiency in Excel, with understanding of basic formulas.
2. Experience with Power BI, Tableau, or SQL is desired but not mandatory.
3. Strong communication skills.
4. Problem-solving and analytical skills.
5. Ability to manage multiple tasks efficiently.

Experience in logistics operations, inventory management, or a related field is highly desired.

Richemont offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusion.

Richemont's culture is characterized by a commitment to diversity, empathy, curiosity, and integrity. The company values freedom, collegiality, loyalty, and solidarity, fostering an environment where employees can thrive and contribute to the world of luxury fashion.