Richemont E-commerce Logistics Operations Specialist

New York • USA

Tuesday, April 1, 2025

Richemont is a prestigious conglomerate renowned for its luxury goods, encompassing a diverse portfolio of distinguished Maisons in the fashion and accessories sector. As a leader in the industry, Richemont is committed to fostering an inclusive and dynamic work environment that celebrates diversity and empowers creativity. The company prides itself on its innovative approach and dedication to excellence, making it a sought-after employer in the luxury fashion domain.

1. Monitor and troubleshoot e-commerce logistics operations, ensuring 3PL and carrier availability based on forecasts.
2. Oversee logistics e-commerce operations, including outbound orders, value-added services, and reverse logistics.
3. Ensure adherence to Richemont and Maisons' rules and processes.
4. Collaborate with the CRC department for B2C claims resolution.
5. Facilitate controlled communication through Richemont and partner web portals.
6. Make initial decisions and arbitration as necessary.
7. Provide B2B backup support as part of the Richemont team.
8. Utilize daily reports and data indicators to ensure completion of B2C activities.
9. Analyze delays and logistics deviations, providing monthly KPIs for business reviews.
10. Establish governance frameworks for e-commerce activities, ensuring alignment with Maisons and partners.
11. Act as the single point of contact for Maisons and external partners.
12. Streamline daily requests for efficient decision-making and communication.
13. Formalize e-commerce operations procedures and best practices.
14. Support e-commerce projects for Fashion & Accessories.

1. 3-5 years of experience in logistics operations.
2. University degree or equivalent; engineering background is a plus.
3. Experience in B2C operations is advantageous.
4. Confirmed logistics expertise.
5. Proven experience in operations management is beneficial.
6. Strong data analysis and controlling skills.
7. Proficiency in Microsoft Office; SAP knowledge is a plus.
8. Fluency in English and Spanish.
9. Strong analytical and problem-solving abilities.
10. Customer-centric mindset with a focus on high-quality service.
11. Excellent organizational and prioritization skills.
12. Team-oriented and proactive approach.
13. Exceptional communication skills.

1. Logistics operations management
2. Data analysis and reporting
3. Microsoft Office proficiency
4. SAP knowledge
5. Bilingual communication (English and Spanish)
6. Problem-solving and decision-making
7. Customer service orientation
8. Organizational and prioritization skills
9. Team collaboration
10. Communication skills

3-5 years of experience in logistics operations, with a focus on e-commerce and B2C activities.

University degree or equivalent; engineering background is a plus.

Salary range: $30 - $34 hourly, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community initiatives with volunteer days off.

Richemont fosters a culture of inclusivity and innovation, encouraging employees to embrace diversity and creativity. The company values work-life balance and supports employee well-being through comprehensive benefits and community engagement opportunities. Richemont is dedicated to crafting the future of luxury fashion with a commitment to excellence and empowerment.