Richemont Customer Service Project Manager

Geneva • Switzerland

Monday, April 21, 2025

Richemont, a prestigious conglomerate renowned for its luxury goods, offers a dynamic work environment that emphasizes innovation and excellence. As part of Richemont's esteemed portfolio, the Customer Service division is dedicated to delivering unparalleled client experiences across its diverse range of high-end brands. The company fosters a culture of diversity, creativity, and collaboration, making it an ideal place for professionals seeking to make a significant impact in the luxury sector.

1. Manage projects to optimize the performance of customer service platforms and networks globally, focusing on technical enhancements.
2. Drive quality management initiatives on customer service platforms, ensuring compliance with quality standards and promoting continuous improvement.
3. Streamline technical processes within the repair flow to enhance operational efficiency.
4. Develop optimized repair processes specifically for jewelry activities.
5. Participate in the digitalization of customer service activities, integrating technology and processes.
6. Contribute to fostering a customer-centric mindset, driving innovation, and enhancing Richemont's competitive edge in customer service.

1. Master’s degree in engineering or a related field.
2. Minimum of 3 years of professional experience in project management, with a proven track record in handling complex projects with cross-functional teams. Experience in consulting is advantageous.

1. Excellent analytical and problem-solving skills with the ability to identify and mitigate risks.
2. Proficient communication and presentation skills in both English and French.
3. Strong understanding of project management methodologies, including Agile and Waterfall.
4. Proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel.
5. Willingness to travel as required.

A minimum of 3 years in project management, ideally within a consulting environment, managing complex projects with cross-functional teams and stakeholders.

Master’s degree in engineering or a related field.

The role offers a beautiful working environment near the Swiss countryside, an on-site restaurant, and a spacious open-plan office. Employees will gain insights into the luxury industry and work with diverse teams on a variety of initiatives.

Richemont values diversity, creativity, and collaboration, fostering an environment where empathy, curiosity, courage, humility, and integrity are paramount. The company is committed to nurturing untapped potential and caring for the world.