Richemont Customer Service Administrator

Scandicci Italy

Friday, January 24, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious maisons that encompass jewelry, watches, and fashion. As an employer, Richemont offers a dynamic and inclusive environment, fostering innovation and excellence. The company is committed to nurturing talent and providing opportunities for professional growth within its global network.

1. Manage customer requests through the SAP Portal.
2. Monitor and resolve customer concerns promptly.
3. Coordinate with internal teams, including technicians, R&D, and logistics, to ensure timely responses.
4. Manage documentation and reports related to after-sales activities.
5. Oversee the spare parts flow, including initial definition, master data creation, and online catalogue maintenance.
6. Support the development of tailored solutions based on customer needs.

1. Degree in Economics, Management Engineering, or related fields.
2. Previous experience in buying, logistics, e-commerce management, or planning activities.
3. Fluency in English (B2+); additional languages are advantageous.

1. Excellent communication and interpersonal skills.
2. Problem-solving mindset and attention to detail.
3. Strong organizational skills and ability to manage multiple tasks.
4. Proficiency in Microsoft Excel and ERP tools (SAP or similar).

Previous experience in buying, logistics, e-commerce management, or planning activities is required.

Degree in Economics, Management Engineering, or related fields.

The position offers learning and development opportunities, flexible entry time, welfare benefits, meal vouchers, and company-promoted wellbeing activities.

Richemont fosters a culture of innovation and excellence, where employees are encouraged to grow and develop within a supportive and inclusive environment. The company values diversity and is committed to creating a workplace where everyone can thrive.