Prada Group Retail IT Specialist

Prada Group is a leading Italian luxury fashion house and multi-brand group known for its craftsmanship, innovation and global retail footprint. The Group comprises prestigious labels such as PRADA and Miu Miu, and also operates historic ancillary brands; it maintains an international presence across retail, digital and experiential channels.

1. Provide hands-on technical support across Prada Group retail locations, responding to telephone, ticket and email requests in a timely manner.
2. Maintain and troubleshoot hardware and software for PCs, printers, iPhones and other business devices to agreed standards.
3. Perform user lifecycle management including onboarding and offboarding, account provisioning and deprovisioning.
4. Manage inventory and asset records for business devices; coordinate procurement and equipment deployment with the IT Manager.
5. Escalate incidents to appropriate internal groups and collaborate with regional teams to resolve multisite issues.
6. Support multiple brands and business locations in day-to-day IT operations and assist in completing business orders as required.

1. Degree or diploma in Computer Science, Information Technology or a related discipline, or equivalent practical experience in retail IT.
2. Demonstrable experience supporting multisite retail environments with user support, hardware maintenance and asset management.
3. Proactive, service-oriented mindset with the ability to manage high volumes and meet tight delivery timelines.
4. Strong interpersonal and relationship-building skills across cross-functional teams and geographic locations.

1. PC
2. printers
3. Microsoft environments
4. SAP systems
5. iPhones
6. Office tools
7. ERP platforms
8. Hardware and software maintenance
9. Inventory and asset management
10. User onboarding and offboarding
11. Telephone, ticket and email-based support

Practical experience in retail IT support, ideally within multisite operations. Proven track record of troubleshooting hardware and software incidents, managing device inventories and delivering user lifecycle services in a fast-paced retail environment.

Degree or diploma in Computer Science, IT or related field, or equivalent practical retail IT experience.

The Prada Group cultivates a creative, international and craftsmanship-led workplace where curiosity and excellence are prized. Teams work collaboratively across disciplines and geographies, and the Group emphasises inclusivity and professional development within a luxury retail context.