Prada Group Junior IT CRM Specialist

Prada Group is a leading Italian luxury conglomerate best known for its Prada and Miu Miu houses, with a global retail and operational footprint. The Group combines heritage craftsmanship with a progressive approach to product, retail and digital experiences and attracts a multinational, design‑driven workforce.

1. Provide day‑to‑day operational support for Microsoft Dynamics 365 and related custom web applications, handling tickets, incidents and minor enhancements.
2. Support the IT CRM Manager in monitoring sprint activities, tracking tasks and facilitating internal stand‑ups with technical teams.
3. Validate vendor and system integrator deliveries against defined requirements and ensure timely follow‑up.
4. Maintain and update technical and functional documentation, including configurations and release notes.
5. Perform basic system configurations within Dynamics 365 (forms, views, fields, business rules, security roles).
6. Support SIT and UAT cycles from a technical perspective, coordinating test cases and defect resolution.
7. Collaborate with front‑end and back‑end developers on integrations, APIs and solution implementations.
8. Help ensure solution quality and compliance with internal IT standards and governance.

1. Minimum 2 years' professional experience in CRM or enterprise application roles.
2. Degree in Computer Science, Information Technology or a closely related discipline.
3. Practical understanding of CRM processes (Sales and/or Customer Service).
4. Familiarity with Agile delivery methodologies and working with system integrators.
5. Strong analytical and problem‑solving skills with attention to detail.

1. Microsoft Dynamics 365
2. Salesforce
3. Vue.js
4. React
5. JavaScript (ES6+)
6. HTML5
7. CSS3
8. SQL
9. Azure
10. Dataverse
11. Power Automate
12. Power Apps
13. REST APIs
14. SIT and UAT testing

At least two years' hands‑on experience in CRM operations, application support or implementation within enterprise environments, preferably supporting Dynamics 365 and collaborating with external system integrators.

Degree in Computer Science, Information Technology or a related field.

The Prada Group fosters a creative, international workplace where design sensibility and technical excellence intersect. The organisation values diversity and inclusion, promotes professional growth and encourages collaborative problem‑solving across multidisciplinary teams.