Prada Client Advisor

The Prada Group, established in 1913 in Italy, stands as a paragon of excellence and innovation within the luxury sector. Operating across more than 45 countries, the Group encompasses esteemed brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from over 100 nationalities. The Group's acquisition of Pasticceria Marchesi 1824 signifies its foray into the food sector, maintaining its hallmark of high-quality standards. Additionally, the Prada Group is deeply engaged in the arts, continually evolving through contemporary art projects.

1. Create a welcoming environment focused on customer-centric service and satisfaction.
2. Exceed sales and KPI targets to maximize individual performance and contribute to store success.
3. Demonstrate extensive product knowledge and a deep understanding of Prada's history and culture.
4. Utilize CRM tools to maintain customer relationships and develop future sales opportunities through personalized approaches.
5. Stay informed about fashion trends and the luxury fashion industry to advise and discuss with clients.
6. Handle customer complaints and collaborate with managers and client services to resolve issues.
7. Maintain the highest level of care and respect for products.
8. Leverage company digital devices to provide a comprehensive luxury experience.
9. Collaborate with operations (Back of the House) to maintain an organized stockroom as part of store operations.
10. Adhere to company procedures, operational guidelines, and inventory management as required by HQ.
11. Work with team members to ensure consistent, excellent customer experiences and foster a positive work environment that respects diversity and inclusion.

1. Interest in fashion and luxury brand sales
2. Strong teamwork and communication skills
3. Possession of a sincere and positive attitude

No specific experience required.

High school diploma or equivalent

Prada Group offers an inclusive work environment that respects diversity, providing equal opportunities in recruitment, compensation, and benefits.

Prada Group values diversity as a fundamental element of social sustainability, fostering an inclusive environment where unique characteristics are respected, allowing individuals to reach their full potential. In a globally integrated society, one of Prada Group's primary goals is to understand and support each member in achieving their objectives and aspirations. The Group comprises employees from over 104 countries, reflecting its commitment to equal opportunity in all aspects of employment.