Prada Client Advisor

Prada is an iconic Italian luxury fashion house and a cornerstone of the Prada Group, recognised for its blend of craftsmanship, innovation and contemporary design. As part of a multinational luxury group that includes complementary labels, the brand operates an international retail network and cultivates a client-centric, design-led identity at every touchpoint.

1. Deliver an exceptional, personalised in-store experience by welcoming and serving clients with professionalism and discretion.
2. Build and maintain long-term client relationships through individualised service and proactive clienteling using CRM and digital platforms.
3. Drive sales through consultative selling and cross-selling across departments to achieve individual sales targets and KPIs.
4. Maintain up-to-date knowledge of product assortments, seasonal collections, fashion trends and competitive activity.
5. Ensure the shop floor and visual merchandising meet brand standards and comply with company operational and stock procedures.
6. Manage customer feedback and complaints effectively, escalating to the line manager when necessary.
7. Contribute to loss prevention and security measures to protect merchandise and maintain a secure retail environment.

1. Fluent spoken German and English.
2. Excellent interpersonal and communication skills with the ability to connect with a diverse, high-net-worth clientele.
3. Proven sales orientation with strong negotiation and closing abilities.
4. Demonstrable passion for luxury fashion and an understanding of the luxury retail market.
5. Previous experience in luxury or high-end retail is preferred.

1. CRM and digital tools
2. Clienteling
3. Visual merchandising
4. Sales negotiation and closing
5. Product and brand knowledge
6. Customer complaint resolution
7. Loss prevention and security awareness

Previous experience in luxury or high-end retail sales is preferred; proven track record of meeting sales targets and managing client relationships will be viewed favourably.

High school diploma or equivalent; vocational training in retail, sales or luxury goods preferred.

Prada fosters a creative, international workplace where craftsmanship and innovation intersect. The brand values curiosity, professional growth and diversity, promoting an inclusive environment that supports talent development and collaborative excellence.