Prada Client Advisor

Prada Group, established in 1913 in Italy, stands as a beacon of luxury and innovation in the fashion industry. As a leader in the global luxury sector, the Group operates in over 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and creativity.

1. Ensure an exceptional luxury customer experience by placing the client at the forefront and understanding their needs and expectations.
2. Serve as a Brand Ambassador, conveying and promoting the brand's philosophy and values to clients.
3. Achieve individual and team sales targets, acting proactively to ensure superior service across both in-store and e-commerce channels.
4. Exceed KPI goals, maintaining high standards of sales and customer service.
5. Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA.
6. Capture and maintain customer data in the company CRM to foster personalized client relationships and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage in meaningful discussions with clients and provide informed advice.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments both in-person and virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Adhere to company procedures regarding operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
15. Foster a positive working environment through teamwork and open communication, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Ability to build long-lasting client relationships.
3. Teamwork and independent work capabilities.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Previous experience in a similar role within a luxury or premium brand is required.

Working at Prada Group offers a creative and international environment, fostering professional growth through curiosity and excellence. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates, and values diversity as a core strength.

Prada Group is dedicated to creating a respectful and inclusive workplace that values diversity. The company supports professional growth and excellence, driven by the talent and passion of its employees.