Prada Client Advisor

Kuala Lumpur • Malaysia

Thursday, March 20, 2025

Prada Group, a distinguished leader in the luxury sector, was established in 1913 in Italy and has since been a beacon of excellence and innovation. Operating across more than 45 countries, the Group encompasses renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from over 100 nationalities. With ventures into the food sector through the acquisition of Pasticceria Marchesi 1824 and a strong presence in contemporary art, Prada Group offers a dynamic and creative work environment.

1. Ensure an extraordinary and memorable luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Achieve individual and team sales targets, acting as a proactive player in ensuring exceptional service both in-store and through e-commerce channels.
3. Exceed KPI goals, ensuring the highest quality of sales and customer service.
4. Demonstrate comprehensive knowledge of Prada products, history, culture, and brand DNA.
5. Capture and maintain customer data in the company CRM to enhance personalized client relationships and develop future opportunities.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to provide informed advice to customers.
8. Resolve client complaints efficiently, liaising with line managers and the Client Service team when necessary.
9. Operate with the utmost care and respect for products.
10. Utilize company digital tools to offer a complete and integrated luxury experience.
11. Conduct customer appointments in-person or virtually.
12. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
13. Comply with company operational guidelines, stock procedures, security, cash activities, inventory, logistics, and reporting activities.
14. Foster open and constructive communication with colleagues, contributing to a positive working environment and embracing diversity and inclusion values.

1. Passion for human relations and sales
2. Strong problem-solving skills, curiosity, and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Passion and knowledge of the managed product category

Experience in luxury sales and client relationship management is required.

Working in a creative and international environment with opportunities for professional growth.

Prada Group fosters a creative and international environment where teams are motivated by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and embracing diversity and inclusion.