Prada Client Advisor

Kuala Lumpur • Malaysia

Thursday, March 20, 2025

Established in 1913, the Prada Group is a paragon of luxury and innovation, renowned for its commitment to excellence. Operating across more than 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, Prada Group has also ventured into the culinary arts with the acquisition of Pasticceria Marchesi 1824. The Group is actively engaged in the art sector, continuously evolving through contemporary art projects. As an employer, Prada offers a dynamic and international environment that fosters creativity and professional growth.

1. Prioritize the customer experience by creating a welcoming environment and meeting their needs with exceptional service.
2. Exceed individual sales targets and contribute to the store's overall success.
3. Achieve and surpass KPI goals, ensuring high-quality sales and customer service.
4. Demonstrate comprehensive knowledge of Prada products, history, and brand values.
5. Capture and manage customer data in the CRM to maintain and develop client relationships.
6. Promote an Omni Channel mindset.
7. Stay informed on luxury fashion trends and competitors to engage with customers effectively.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with care and respect.
10. Utilize digital tools to enhance the luxury experience.
11. Conduct customer appointments both in-person and virtually.
12. Collaborate with the Back of House team to maintain store operations and organized stock.
13. Comply with company procedures regarding operations, security, cash activity, inventory, and logistics.
14. Foster a positive work environment through teamwork and open communication, embracing diversity and inclusion.

1. Passion for human relations and sales
2. Problem-solving skills and curiosity in luxury fashion, art, and design
3. Ability to build long-lasting client relationships
4. Teamwork and independent work capabilities
5. Excellent communication and interpersonal skills
6. Passion and knowledge of the managed product category

Experience in building long-lasting relationships with clients and a strong background in sales within the luxury fashion industry.

The role offers a dynamic work environment with opportunities for professional growth and development in a prestigious luxury brand.

Prada fosters a creative and international workplace culture that values curiosity, excellence, and the unique talents of its employees. The company is committed to diversity and inclusion, creating a positive and collaborative environment.