Prada Client Advisor

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. As a global leader, the Group operates across more than 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and creativity.

1. Provide an exceptional and memorable luxury customer experience, placing the client at the forefront and addressing their needs with excellence.
2. Exceed individual sales targets and contribute to the overall success of the store.
3. Achieve key performance indicators (KPIs) while ensuring high-quality sales and customer service.
4. Demonstrate extensive knowledge of Prada products, history, culture, and brand DNA.
5. Capture and maintain customer data in the company CRM to foster relationships and personalize client interactions.
6. Embrace and promote an omni-channel mindset.
7. Stay informed on fashion trends and competitors to engage customers in meaningful discussions and provide expert advice.
8. Resolve client complaints in collaboration with the line manager and client service team.
9. Handle products with care and respect.
10. Utilize company digital tools to offer a comprehensive luxury experience.
11. Conduct customer appointments both in-person and virtually.
12. Collaborate with the Back of House team to manage daily store operations and maintain an organized stock room.
13. Adhere to company procedures regarding operations, security, cash handling, inventory, logistics, and reporting.
14. Foster a positive working environment by embracing diversity and inclusion values and maintaining open communication with colleagues.

1. At least 2 years of relevant sales experience.
2. Experience in the luxury, fashion, or cosmetics industry is advantageous.
3. Customer-oriented with a strong drive to achieve sales targets.
4. Effective team player with a result-oriented approach.
5. Proficiency in Cantonese, Mandarin, and English.

1. Passion for fashion and enthusiasm for the industry.
2. Dynamic and proactive approach to sales.
3. Strong interpersonal and communication skills.
4. Ability to work collaboratively in a team environment.
5. Proficiency in using digital tools for customer engagement.

A minimum of 2 years of relevant sales experience, preferably within the luxury, fashion, or cosmetics sectors.

Employees benefit from a creative and international work environment that fosters professional growth and values diversity and inclusion.

Prada Group offers a creative and international environment where curiosity and the pursuit of excellence drive success. The company values the talent and passion of its employees, promoting professional growth and ensuring equal opportunities for all, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.