Prada Client Advisor

Copenhagen • Denmark

Thursday, May 15, 2025

Prada Group, established in 1913 in Italy, is a cornerstone of luxury fashion, renowned for its commitment to excellence and innovation. The group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi, and operates in over 45 countries with a diverse workforce representing more than 100 nationalities. As part of this prestigious conglomerate, employees are immersed in a creative and international environment that values talent and passion, fostering professional growth.

1. Ensure an exceptional luxury customer experience by prioritizing client needs and fostering meaningful relationships.
2. Act as a Brand Ambassador, promoting the Prada philosophy and values to clients.
3. Achieve individual and team sales targets, contributing to the store's success.
4. Exceed KPI goals while maintaining high standards of sales and customer service.
5. Demonstrate comprehensive knowledge of Prada products, history, and culture.
6. Capture and manage customer data in the CRM to enhance client relationships and identify future opportunities.
7. Embrace and promote an Omni Channel approach.
8. Stay informed on luxury fashion trends and competitors to provide informed advice to clients.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize digital tools to deliver a complete luxury experience.
12. Conduct customer appointments both in-person and virtually.
13. Collaborate with Back of House on daily operations and maintain an organized stock room.
14. Comply with company procedures regarding operations, security, cash activity, inventory, and logistics.
15. Foster a positive working environment through teamwork and communication, embracing diversity and inclusion.

1. Experience in a similar role within luxury retail.

1. Passion for human relations and sales.
2. Strong problem-solving abilities and curiosity about luxury fashion, art, and design.
3. Proven experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. In-depth knowledge of the managed product category.
7. Fluency in English and Danish.

Previous experience in a comparable position within the luxury retail sector is required.

Employees benefit from a dynamic and inclusive work environment that encourages professional development and growth.

Prada Group fosters a culture of creativity and innovation, where employees are motivated by curiosity and the pursuit of excellence. The company values diversity and inclusion, creating a supportive and collaborative workplace.