Christian Dior Senior Training Executive - Clienteling

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to luxury and innovation in the perfumes and cosmetics sector. As an employer, the brand offers a dynamic environment that fosters creativity and excellence, providing employees with opportunities to grow within a global leader in luxury goods.

1. Serve as the primary regional liaison for headquarters on clienteling curriculum and projects, including translation, localization, and implementation of training materials.
2. Deliver engaging brand stories to clients by integrating product knowledge, heritage, and sensory experiences.
3. Demonstrate expertise in fragrance, skincare, and makeup to enhance client interactions.
4. Lead by example in applying the service framework during client interactions.
5. Manage the full cycle of KOS development, including selection, coaching, and performance tracking.
6. Support the rollout of the BC Expert and BC Specialist scheme and Counter Service Menu.
7. Assist in delivering clienteling modules during onboarding and ongoing training sessions.
8. Plan and coordinate new hire onboarding to ensure consistent service quality and brand knowledge.
9. Organize sales competitions to motivate beauty consultants and enhance client experience.
10. Monitor training effectiveness through store visits and data analysis, proposing improvements as needed.

1. Bachelor’s degree or above
2. Proven track record in delivering exceptional client experiences

1. Excellent communication and influence skills
2. Attention to detail
3. Adaptability and empathy
4. Strong presentation skills
5. Integrity and professionalism
6. Passion for retail

At least 3 years of relevant experience in retail training, clienteling, service excellence, or store operations, preferably in luxury or beauty retail.

Bachelor’s degree or above

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury brand.

Parfums Christian Dior fosters a culture of innovation and excellence, encouraging employees to push boundaries and redefine luxury. The workplace is dynamic and collaborative, with a strong emphasis on personal growth and professional development.