Omega Luxury Sales Associate

Omega is a Swiss luxury watchmaker and a brand within the Swatch Group. Renowned for precision, technical innovation and heritage craftsmanship, the brand operates global boutiques that combine horological expertise with elevated client service. As an employer, Omega offers a structured, brand-driven retail environment aligned with the standards and professional development programs of the Swatch Group.

1. Deliver high-touch, personalised client service and proactively build a book of clients through follow-up, appointments and clienteling activities.
2. Consistently achieve and exceed individual and boutique sales targets through consultative selling and product storytelling focused on Omega’s collections and heritage.
3. Maintain boutique standards including visual merchandising, window presentation and product placement to uphold brand image and retail KPIs.
4. Manage point-of-sale transactions, basic cash handling and accurate order processing, including boutique-level reporting and reconciliation.
5. Support stock management: receive, inspect and organise inventory, perform regular stock counts and liaise with after-sales for repairs and servicing.
6. Develop and maintain deep product knowledge across movements, complications and materials to advise clients and answer technical enquiries.
7. Coordinate and support in-boutique events, private appointments and product launches to enhance client engagement and retention.
8. Collaborate with the boutique team and regional management to share market intelligence, sales progress and client feedback.
9. Ensure compliance with brand policies, loss-prevention procedures and local regulatory requirements.

1. Proven retail sales aptitude with demonstrable success meeting targets; experience in luxury retail, watches or jewellery strongly preferred.
2. Exceptional interpersonal and communication skills with an ability to build trust and long-term client relationships.
3. Refined presentation and merchandising sense consistent with luxury-brand standards.
4. Organisational rigour and attention to detail for stock control, documentation and POS accuracy.
5. Availability to work a flexible retail schedule including evenings, weekends and public holidays.
6. Legal authorization to work in Canada.

1. Clienteling
2. Consultative selling
3. Visual merchandising
4. Product knowledge (luxury watches)
5. Point-of-sale operation and basic cash handling
6. Inventory control and stock management

Typically 1–3 years of retail experience; candidates with background in luxury watches, jewellery or premium accessories preferred.

High school diploma or equivalent; post-secondary study in retail, hospitality, fashion, or communications is an asset.

Omega’s boutiques reflect the brand’s Swiss horological heritage, combining technical excellence with refined client service. The workplace emphasizes professional presentation, meticulous standards and collaborative teamwork, supported by training and development frameworks from the Swatch Group.