Omega Keyholder / Watch Technician
OMEGA — Keyholder/Watch Technician in San Antonio (La Cantera). Boutique role combining client service, basic watch servicing and store keyholder responsibilities.
Overview
OMEGA is a Swiss luxury watchmaker and a leading marque within the Swatch Group. Renowned for technical innovation, precision timekeeping and strong brand heritage, OMEGA operates a global retail and after‑sales network that combines haute horlogerie craftsmanship with a high‑touch client experience.
Role & Responsibilities
- Act as keyholder for the La Cantera boutique: opening/closing, cash reconciliation and ensuring store security and standards
- Provide technical workshop services at boutique level including battery changes, bracelet adjustments, basic diagnostics and polishing, escalating complex repairs to the after‑sales service centre
- Deliver exemplary clienteling: build relationships, manage appointments, advise clients on product features and maintenance, and drive repeat business
- Manage warranty intake and documentation, liaise with central service teams, and track repair statuses until return to client
- Support merchandising, stock management and inventory controls; perform regular stock counts and assist with shipping/receiving of watches
- Train and mentor sales colleagues on product knowledge, basic technical checks and brand service protocols
- Ensure compliance with brand visual merchandising, loss prevention and quality standards
Qualifications
- Diploma or certification in watchmaking (WOSTEP, equivalent national watchmaking certificate, or formal technical training) preferred
- Previous retail keyholder or supervisory experience in luxury goods or boutique environment
- Demonstrable experience servicing wristwatch movements and performing case/bracelet adjustments
- Proven ability to manage cash, POS transactions and reconciliations securely
- Strong client‑facing skills with a polished, service‑oriented manner
Skills
Experience
Several years of combined experience in watch servicing/repair and luxury retail; prior keyholder or supervisory responsibility in a boutique setting is strongly preferred.
Education
Watchmaking diploma or certification (WOSTEP or equivalent) preferred; secondary education required.
Workplace
The role is situated in San Antonio, Texas, USA.
Culture
The workplace ethos emphasizes technical excellence, meticulous attention to detail and high standards of client service inherent to haute horlogerie. Employees operate within a collaborative, training‑focused environment supported by the Swatch Group's global after‑sales network and brand resources.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Technician (Retail Keyholder)», «Boutique Keyholder — Timepieces», «Client Services Watch Technician», «After‑sales Technician — Watches», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.