Omega Customer Service Account Advisor

Richmond • Australia

Wednesday, January 28, 2026

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite timepieces and commitment to precision. The Swatch Group, a global leader in the watchmaking industry, offers a dynamic and innovative work environment, fostering creativity and excellence across its brands.

1. Provide exceptional customer service to Omega clients, ensuring their needs are met with professionalism and efficiency.
2. Manage customer accounts, addressing inquiries and resolving issues promptly.
3. Coordinate with internal departments to ensure seamless service delivery.
4. Maintain accurate records of customer interactions and transactions.
5. Contribute to the development of customer service policies and procedures.

1. Proven experience in customer service or a related field.
2. Strong understanding of luxury brand standards and customer expectations.
3. Excellent communication and interpersonal skills.
4. Ability to manage multiple tasks efficiently.

1. Proficiency in customer relationship management (CRM) software.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Fluency in English; additional languages are an asset.

A minimum of 2 years in a customer service role, preferably within the luxury sector.

Bachelor's degree in Business, Communications, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Omega, as part of the Swatch Group, prides itself on a culture of innovation, precision, and luxury. Employees are encouraged to embody these values, contributing to a collaborative and forward-thinking workplace.