Omega Boutique Manager

Omega is a prestigious Swiss luxury watchmaker renowned for precision timepieces and iconic design. As part of the Swatch Group, Omega combines haute horlogerie heritage with global retail operations and exacting brand standards across boutiques and authorized points of sale.

1. Lead day-to-day boutique operations across assigned Madrid locations, ensuring flawless execution of brand standards, visual merchandising and customer experience.
2. Drive sales performance and achieve revenue, conversion and KPI targets through proactive clienteling, upselling and personalised service.
3. Recruit, coach and develop boutique staff; establish schedules, conduct performance reviews and foster a high-performing team culture.
4. Manage inventory control, stock replenishment, shipments and cyclical audits to protect availability and minimise shrinkage.
5. Own local P&L oversight and reporting: monitor sales trends, margins and expense control; implement corrective actions to optimise profitability.
6. Deliver exemplary after-sales service and warranty handling in collaboration with technical teams to protect client satisfaction and brand reputation.
7. Implement promotional initiatives, local marketing activations and partnerships in alignment with global brand campaigns.
8. Ensure full compliance with legal, regulatory and Swatch Group policies, including cash handling, data protection and loss-prevention procedures.

1. Proven managerial experience in luxury retail, preferably within watches, jewellery or premium accessories.
2. Demonstrable track record of achieving sales targets and managing boutique P&L.
3. Strong leadership skills with experience recruiting, coaching and performance-managing frontline teams.
4. Excellent clienteling and relationship-management abilities; able to cultivate long-term high-net-worth client relationships.
5. Fluent Spanish with professional-level English; additional languages are an asset.
6. High standards of personal presentation and deep appreciation for luxury brand aesthetics and service protocols.

1. Clienteling and bespoke sales techniques
2. Team leadership and talent development
3. Visual merchandising and boutique presentation
4. Inventory and stock-management processes
5. P&L literacy, sales forecasting and KPI analysis
6. After-sales service coordination and warranty management
7. Local marketing execution and event coordination
8. Loss-prevention and cash-handling controls

Minimum 5 years in luxury retail, with at least 2 years in a managerial or assistant-manager role overseeing a boutique or multi-person team; experience in watches or jewellery highly desirable.

Bachelor's degree in Business, Retail Management, Hospitality or a related discipline preferred; vocational retail qualifications or demonstrable luxury retail experience accepted.

Omega operates within the Swatch Group framework, blending Swiss watchmaking heritage with rigorous retail standards. The working environment values meticulous attention to detail, elevated client service and professional development in a global luxury network.