Officine Panerai Client Advisor

McLean USA

Wednesday, January 22, 2025

Officine Panerai, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative design in the luxury watchmaking industry. As part of Richemont, a global leader in luxury goods, Officine Panerai offers a dynamic and inclusive work environment that celebrates diversity and fosters creativity. The brand is committed to excellence and innovation, providing employees with opportunities to grow and contribute to a legacy of luxury and sophistication.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Engage actively in briefings and contribute to the boutique's performance development.
3. Welcome and manage customer requests, leading all sales steps following the Panerai Selling Ceremony.
4. Identify high-potential sales leads and perform diligent follow-up to generate product selling opportunities.
5. Understand and promote products based on customer needs.
6. Possess comprehensive knowledge of the Maison's products, availability, delivery status, and brand history.
7. Participate actively in brand training sessions and self-learning to understand competition and the luxury industry.
8. Maintain impeccable presentation as a brand ambassador and comply with company policies and procedures.
9. Manage daily boutique operations, including opening/closing, inventory, and repairs.
10. Contribute to the development of the boutique database by capturing customer data accurately.
11. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
12. Provide excellent client experience with high product knowledge and professionalism.
13. Ensure seamless customer experience in handling service requests and follow-ups.

1. Minimum of 2 years in the luxury retail industry in a sales role.
2. Strong sense of luxury service and aesthetics.
3. Fluency in English; additional languages are advantageous.
4. Result and action-oriented mindset.
5. Strong selling skills and team player with good interpersonal skills and empathy.
6. Curious, self-motivated, and customer service-oriented.
7. Strong attention to detail and ability to multitask.
8. Excellent communication skills and ability to develop a network.
9. Proficiency in computer skills.

1. Luxury sales expertise
2. Customer relationship management
3. Product knowledge
4. Communication and interpersonal skills
5. Attention to detail
6. Multitasking abilities
7. Team collaboration
8. Self-motivation

A minimum of two years in a sales function within the luxury retail industry is required.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days to support community initiatives.

Richemont Americas fosters an inclusive community that values diversity and creativity. The company is committed to creating an environment where employees can thrive and contribute to the brand's legacy of luxury and innovation. Embracing a culture of excellence, Richemont encourages personal and professional growth, empowering employees to craft the future of luxury.