Officine Panerai Client Advisor

Los Angeles USA

Wednesday, January 22, 2025

Officine Panerai, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative watchmaking. As part of Richemont Americas, the brand is committed to fostering an inclusive and diverse workplace that reflects the dynamic world around it. Richemont is celebrated for its dedication to empowering creativity and knowledge, thereby delivering excellence and advancing its unique community.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Engage in the Panerai Selling Ceremony to manage all steps of the sales process.
3. Identify high-potential sales leads and perform diligent follow-ups to generate product selling opportunities.
4. Demonstrate comprehensive knowledge of Panerai's products, brand DNA, and history to educate clients.
5. Participate actively in brand training sessions and self-learning to understand the luxury industry and competition.
6. Maintain impeccable presentation and adhere to company policies and procedures.
7. Manage daily boutique operations, including opening/closing, inventory, and repairs processes.
8. Contribute to the development of the boutique's client database and manage client relationships through CRM initiatives.
9. Provide exceptional client service, ensuring a seamless experience during and after sales transactions.

1. Minimum of 2 years in the luxury retail industry, preferably in a sales role.
2. Fluency in English; additional language skills are advantageous.
3. Strong sense of luxury service and aesthetics.
4. Result-oriented with strong selling skills.
5. Excellent interpersonal skills and empathy.
6. Curious, self-motivated, and customer service-oriented.

1. Strong attention to detail and ability to multitask.
2. Excellent communication skills and ability to develop a network.
3. Proficiency in computer skills.

A minimum of two years in the luxury retail industry, particularly in a sales capacity, is required.

Expected salary range: $23 - $26 per hour, based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community service with volunteer days off.

Richemont Americas prides itself on a culture of inclusivity and diversity, where creativity and knowledge are nurtured to deliver excellence. The company values work-life balance and encourages employees to make a positive impact in their communities.