Montblanc Sales Associate

Cancún • Mexico

Friday, July 4, 2025

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Montblanc benefits from the expansive resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to fostering a culture of excellence and innovation, making it an ideal workplace for individuals passionate about luxury and high-quality service.

1. Achieve individual and collective sales targets to contribute to the boutique's success.
2. Process product exchanges and maintain inventory control to uphold operational standards.
3. Assist in the visual merchandising of the boutique to enhance the customer experience.
4. Ensure compliance by accurately recording sales transactions.
5. Utilize the SOVIA tool for inventory execution and reporting.
6. Establish and maintain strong client relationships through the authorized Montblanc application.
7. Provide exceptional customer service, promptly addressing client requests and complaints.
8. Develop and maintain a comprehensive customer database.
9. Professionally handle client communications, including text messages.
10. Manage customer repairs, ensuring accurate records and timely communication with clients.
11. Assist VIP customers and prospect new clients to meet CRM objectives.
12. Prepare and update sales information, sending daily reports to managers.
13. Report on visual merchandising guidelines and support operational processes for positive audit results.
14. Participate in training to become an expert in product knowledge and engage customers effectively.

1. Proven track record in achieving sales targets in a luxury retail environment.
2. Experience in inventory management and visual merchandising.
3. Strong customer service orientation with the ability to build and maintain client relationships.

1. Excellent communication and interpersonal skills.
2. Proficiency in using CRM software and inventory management tools.
3. Strong organizational skills and attention to detail.
4. Ability to work collaboratively in a team environment.

Minimum of 2 years of experience in luxury retail sales, preferably within the fashion or accessories sector.

High school diploma or equivalent required; further education in business or a related field is advantageous.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Montblanc fosters a culture of excellence, innovation, and dedication to luxury craftsmanship. Employees are encouraged to develop their skills and grow within the company, supported by a collaborative and dynamic work environment.