Montblanc E-commerce Operations Fulfillment Specialist

Hamburg • Germany

Friday, February 28, 2025

Montblanc, a prestigious brand renowned for its exceptional craftsmanship and timeless elegance, is part of the Richemont Group, a global leader in luxury goods. As an employer, Montblanc offers a dynamic and innovative environment where creativity and passion are highly valued. The company is committed to fostering a diverse and inclusive workplace, encouraging employees to leave a lasting impact and contribute to the brand's legacy.

1. Manage the operational process for all online sales channels, ensuring seamless order fulfillment and delivery.
2. Mitigate operational risks by addressing order delays, failed deliveries, returns, and customer feedback to enhance the post-purchase experience.
3. Establish protocols to resolve fulfillment-related customer complaints efficiently in collaboration with customer service teams.
4. Collaborate with retail teams to ensure seamless omnichannel flows for clients.
5. Identify and refine fulfillment processes to address recurring operational issues in coordination with logistics and regional trade teams.
6. Develop data-driven insights on refund and return trends to improve policies balancing customer satisfaction with operational efficiency.
7. Monitor key performance indicators such as on-time delivery rates, return rates, and fulfillment accuracy, driving continuous improvement initiatives.

1. Bachelor’s degree in Business, Supply Chain Management, E-Commerce, or a related field.
2. 3+ years of experience in e-commerce operations, preferably in a global or multi-channel environment.

1. Strong knowledge of e-commerce platforms (Salesforce Commerce Cloud) and SAP.
2. Proficiency in fulfillment logistics, 3PL providers, and cross-border shipping.
3. Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
4. Strong communication skills and experience in managing cross-functional teams.
5. Analytical mindset with proficiency in data analysis tools (Excel, GA, SQL).

A minimum of 3 years in e-commerce operations, ideally within a global or multi-channel context.

Bachelor’s degree in Business, Supply Chain Management, E-Commerce, or a related field.

The position offers an international environment with development opportunities, flexible working hours, an attractive company pension scheme, and various site services such as a canteen and on-site café. Employees enjoy company sports programs, discounted Urban Sports membership, a subsidized public transport ticket, and access to an employee car park with free charging stations for electric vehicles. Additional benefits include a German company bike, special conditions on Montblanc and Group brand products, employee benefit portals, 30 days of holiday, regular employee events, and further training opportunities.

Montblanc's culture is a blend of tradition and pioneering spirit, fostering individuality, enthusiasm, and creativity. The company embraces a cosmopolitan, vibrant, and diverse environment, encouraging employees to exceed expectations and make a significant impact. Montblanc values employee recognition and support, providing a platform for personal and professional growth.