Montblanc Boutique Manager

Puebla • Mexico

Thursday, March 6, 2025

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless designs. As part of a larger conglomerate known for its commitment to excellence, Montblanc offers a unique opportunity for professionals to thrive in an environment that values innovation, quality, and customer satisfaction. The brand is dedicated to fostering a culture of creativity and collaboration, making it an ideal workplace for those passionate about luxury fashion.

1. Manage and lead the sales team to achieve and exceed monthly sales targets and growth objectives.
2. Ensure the boutique operates smoothly with a focus on luxury standards, customer service, and product knowledge.
3. Conduct daily briefings to align the team with sales goals and strategies.
4. Oversee accurate reporting of sales, stock, and CRM data.
5. Assist on the sales floor to train staff, welcome clients, and introduce new collections.
6. Analyze retail performance KPIs and develop action plans to capitalize on business opportunities.
7. Maintain high standards in product knowledge and stay informed about competitors and industry trends.
8. Manage inventory, ensuring optimal stock levels and conducting audits using SOVIA tools.
9. Coordinate with marketing for special activations, events, and campaign launches.
10. Maintain strong client relationships and ensure high levels of customer service.
11. Handle customer communications professionally and manage repair records.
12. Prospect new clients and support the team in closing high-value sales.
13. Provide regular performance analysis and strategic planning to achieve sales objectives.
14. Communicate and train the team on retail best practices and client engagement.
15. Foster a positive team environment, motivating and developing staff to become brand ambassadors.

1. Proven experience in luxury retail management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to analyze sales data and develop strategic plans.

1. Proficiency in CRM and inventory management systems.
2. Strong analytical skills for KPI analysis and reporting.
3. Exceptional customer service and relationship-building skills.
4. Ability to train and develop a high-performing sales team.

Minimum of 5 years of experience in luxury retail management, with a track record of achieving sales targets and managing a team.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Competitive salary with performance-based incentives, comprehensive health benefits, and opportunities for professional development within a leading luxury brand.

Montblanc fosters a culture of excellence and innovation, encouraging its employees to push boundaries and achieve their full potential. The company values teamwork, creativity, and a commitment to delivering unparalleled luxury experiences to its clientele.