LVMH Italian-speaking Client Relations Specialist

LVMH Client Services, a division of the global luxury leader LVMH, is dedicated to providing exceptional remote customer service experiences. Representing 20 prestigious LVMH brands, the company offers a dynamic and multicultural environment where employees can thrive and develop their careers in the luxury sector.

1. Serve as the primary point of contact for clients seeking information about product availability and reservations across various communication channels, including phone, email, live chat, and social media.
2. Provide expert pre-sale advice by presenting suitable offers, products, or services to meet client needs.
3. Deliver personalized customer experiences during the sales process, showcasing iconic brand models and facilitating online orders.
4. Uphold the luxury brand's standards and foster customer loyalty by identifying potential needs and suggesting complementary products.
5. Focus on post-sale solutions, managing after-sales complaints and fostering client relationships through courtesy calls and exclusive event invitations.

1. Fluency in Italian, English, and French at CEFR level C1 or higher.
2. Strong written and verbal communication skills.
3. Adaptability to diverse client profiles to deliver a personalized luxury experience.

1. Passion for luxury and client relations.
2. Empathy, persuasion, and a commitment to excellence.
3. Proficiency with digital tools and platforms.

Open to candidates with beginner-level experience.

The role offers a supportive work environment in Neuilly-sur-Seine, with a focus on employee well-being. Comprehensive training programs are provided to enhance expertise and career development. Employees benefit from a multicultural setting and opportunities for internal mobility and career advancement.

LVMH Client Services fosters a multicultural and enriching workplace, with 34 nationalities and 12 languages spoken. The company values employee well-being and provides a supportive environment for personal and professional growth.