LVMH German-speaking Customer Relations Specialist

LVMH Client Services, a division of the world-renowned LVMH Group, is dedicated to providing exceptional remote customer service. As a part of this prestigious conglomerate, the division supports 20 luxury brands within the group, enhancing the digital shopping experience for an international clientele.

1. Serve as the primary contact for customers seeking information about product availability and reservations across various communication channels including phone, email, live chat, and social media.
2. Provide expert pre-sales advice by recommending suitable products and services to meet customer needs.
3. Facilitate a personalized sales experience by presenting iconic brand models and assisting with online orders.
4. Uphold the luxury brand's standards and ensure customer loyalty by identifying potential needs and suggesting complementary products.
5. Resolve post-sales issues by managing customer complaints and fostering long-term relationships through follow-up calls and exclusive event invitations.

1. Fluency in German, English, and French at CEFR level C1.
2. Strong written and verbal communication skills.
3. Proficiency in using digital tools and platforms.
4. Ability to adapt to diverse customer profiles to deliver a bespoke luxury experience.

1. Passion for luxury retail and customer relations.
2. Empathy, persuasion, and a commitment to excellence.
3. Ability to work in a multicultural environment.

Entry-level position suitable for candidates with a passion for luxury customer service.

The role offers a supportive work environment in Neuilly-sur-Seine, complete with comprehensive training programs, continuous professional development, and opportunities for internal mobility. Employees benefit from a multicultural workplace with 34 nationalities and 12 languages spoken.

LVMH Client Services fosters a culture of excellence, where employee well-being is prioritized. The division offers a dynamic and multicultural environment that encourages career growth and personal development.